Author Topic: [Resolved] Can not use Windows Update  (Read 7523 times)

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Offline zad0909

  • Bronze Member
  • Posts: 34
Re: [In Progress] Can not use Windows Update
« Reply #45 on: December 26, 2008, 12:32:15 am »
Also 2 new things on the infected computer.
1. When I boot up my computer it stays on the first screen for a while (Asking me to press delete for setup and tab for BIOS POST message) a lot longer than it used to. This happened after running avenger it reeboted and rebooted again on the second reboot it stayed there for a long time. Normal?
2. When I go into start and hit run then type in ipconfig the black box comes up and then immediately closes. I can not read anything in the black box and it's usually empty for the half a second it is there. Nothing else unusal happens.

=/

Offline zad0909

  • Bronze Member
  • Posts: 34
Re: [In Progress] Can not use Windows Update
« Reply #46 on: December 26, 2008, 03:29:04 pm »
Windows update works on my computer and the other computer!

Thanks so much Maurice your patience and help has been invaluable. I can't believe you guys don't charge for this. I really appreciate everything you did.

Ipconfig from run still will not do aynthing.

However if i type command than ipconfig it runs as it should.

Offline Maurice Naggar

  • Malware Removal Staff
  • Silver Member
  • Posts: 1151
Re: [In Progress] Can not use Windows Update
« Reply #47 on: December 26, 2008, 05:15:28 pm »
Yes, IPCONFIG has to be run from a Command prompt.
RUN > CMD > Ipconfig

I see that you are clear of your original issues.
If you have a problem with these steps, or something does not quite work here, do let me know.

The following few steps will remove tools we used; followed by advice on staying safer.

We have to remove Combofix and all its associated folders. By whichever name you named it, (either Combofix or Combo-fix), put that name in the RUN box stated just below. The "/u" in the Run line below is to start Combofix for it's cleanup & removal function.
The utility must be removed to prevent any un-intentional or accidental usage, PLUS, to free up much space on your hard disk.

  • Click Start, then click Run.

    In the command box that opens, type or copy/paste combofix /u and then click OK.


  • Please download OTMoveIt3 by OldTimerhttp://oldtimer.geekstogo.com/OTMoveIt3.exe 
  • Save it to your desktop.
  • Please double-click OTMoveIt3.exe to run it.
  • Click on the CleanUp! button. When you do this a text file named cleanup.txt will be downloaded from the internet. If you get a warning from your firewall or other security programs regarding OTMoveIt attempting to contact the internet you should allow it to do so. After the list has been download you'll be asked if you want to Begin cleanup process? Select Yes.
  • This step removes the files, folders, and shortcuts created by the tools I had you download and run.

  • Run ATF Cleaner, and checkmark "Empty Recycle Bin", click "Empty Selected" and exit the program.  You can delete or keep this utility as you wish.

  • Configure your Antivirus software to check for updates daily, at a time in which you are sure the computer will be on.
  • Check in at Windows Update and install any Critical Updates offered.

  • Download and Install Windows Defender by Microsoft (free) if you do not already have it:

http://www.microsoft.com/downloads/details.aspx?FamilyId=435BFCE7-DA2B-4A6A-AFA4-F7F14E605A0D

  • Make certain that Automatic Updates is enabled.

How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/kb/306525

See the FAQ page http://mvps.org/winhelp2002/hostsfaq.htm
That would help to keep your browser away from known spyware/malware sites.

All the best to you. We are done.   8)
~Maurice Naggar
MS-MVP (October 2002 - September 2010)