Author Topic: [Resolved] Suspected spyware infection slowing PC - DDS log file posted  (Read 2831 times)

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Offline Chalkie

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It seems somewhat better - but not totally absent.

Offline Hoov

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With the drive connected or disconnected?

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Offline Chalkie

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With the drive disconnected

Offline Hoov

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With the drive disconnected, reboot windows cleanly and see if the sound is better.

I need you to reboot windows cleanly. To do that please go to the run command and type in msconfig . Once that starts, select selective startup, and then uncheck the load startup items. Now click on the services tab, and down near the bottom of the window, check the box that says Hide all Microsoft Services now go up and uncheck all the services still listed, make sure you scroll down the list if need to unselect all the non Microsoft services. Now click apply, then click OK and reboot the computer.

Test the sound. Once you have decided, run msconfig and select normal startup then click apply then OK and reboot the computer and then let me know.

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Offline Chalkie

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This sound distortion is still present, even with the external hard disk unlugged, and with or without the changes to startup you suggested.

Could it simply be a hardware, i.e. sound card, issue?

Offline Hoov

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It is very possible that it is the sound card. While there were minor malware, it does not seem to have done anything to make the problem worse.

Do you have access to another sound card that you could temporarily install to see if that is the problem?

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Offline Chalkie

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I will see if I have a sound card from an old cannibalised machine.

Offline Hoov

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If you don't have one, ask around for the local computer scrounger. They are everywhere, and they usually have parts from old computers laying around in stacks.

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Offline Chalkie

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I don't have any soundacrd lying around, unfortunately.   

Having Googled this issue quite a bit, it seems driver conflicts can often cause this issue.

As we have dealt with any malware issues, do you have any further suggestions, or shall we close this thread so I can go back to the DELL Support Forums? 




Offline Hoov

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That's all I got with the malware. I will let Bugbatter know so she can unlock your thread over at Dell.

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Offline Chalkie

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OK - thanks for all your help, Hoov.

Offline Hoov

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You are welcome, Sorry I couldn't help further.

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Offline Bugbatter

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Thank you, both. I've unlocked the topic at Dell and let the Dell volunteers know about it.

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