Author Topic: [Resolved] Adware page pops up. Using FF 11.0  (Read 1554 times)

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Offline Davet50

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Re: [In Progress] Adware page pops up. Using FF 11.0
« Reply #15 on: March 19, 2012, 03:26:19 PM »
Runnscanner. run file attached

Offline Hoov

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Re: [In Progress] Adware page pops up. Using FF 11.0
« Reply #16 on: March 19, 2012, 05:08:45 PM »
Do you have, or did you have any biometric utilities for logging into websites or your computer? (fingerprint scanner, something with the webcam etc).

Go to the control panel and then to programs and features and see if there is an entry there for Fast Access or for Sensible Vision.

Let me know if there is.

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Offline Davet50

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Re: [In Progress] Adware page pops up. Using FF 11.0
« Reply #17 on: March 19, 2012, 06:45:28 PM »
I cannot remember having any biometric utilities. Thats not to say it was on the orginal build when i bought the computer but since I did wipe it and load win 7 I cannot recall having any. And besides I am not a fan of them anyways I have that on my phone but do not use it.
Neither of those two listing show up in Programs and features.

Offline Hoov

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Re: [In Progress] Adware page pops up. Using FF 11.0
« Reply #18 on: March 19, 2012, 07:06:01 PM »
Now, I want you to fix some autostart items by using the RUN file that I have attached with items marked for deletion:
  • Please download and extract the attached Zip file called runscannerDavet50.zip to your Runscanner folder
  • Open Runscanner in Expert Mode by double-clicking runscanner.exe, checking "Expert" and clicking OK.
  • Click the "Open Run File" button
  • Browse to "runscannerDavet50.run" (the run file you just unzipped) located in the Runscaner folder, and click Open
  • The screen will refresh after the run file loads
  • Click the "Item Fixer" button
  • The items selected to be fixed will be displayed and checked for removal
  • Click "Fix Selected items"
  • Confirm that you want to fix these items by clicking OK in the confirmation dialog box.
  • You will receive a "Done fixing items" message when removal is complete.
  • Reboot
  • Launch Runscanner again, save another .RUN File called runscannerDavet502.run
  • Zip up runscannerDavet502.run and attach it to your next reply please.

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Offline Davet50

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Re: [In Progress] Adware page pops up. Using FF 11.0
« Reply #19 on: March 19, 2012, 08:00:00 PM »
RunscannerDavet502 attached

Offline Hoov

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Re: [In Progress] Adware page pops up. Using FF 11.0
« Reply #20 on: March 19, 2012, 08:21:40 PM »
How is the computer running, do you have any other issues that we need to look at?

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Offline Davet50

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Re: [In Progress] Adware page pops up. Using FF 11.0
« Reply #21 on: March 20, 2012, 12:48:46 PM »
Computer is running normally. No popup or redirections. If you dont see anything else that needs addressing then we can close this case.
I appreciate all your help and efforts.

Offline Hoov

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Re: [In Progress] Adware page pops up. Using FF 11.0
« Reply #22 on: March 20, 2012, 02:33:24 PM »
We are not totally done yet.

Now  there are a few thing's you need to do to fully clean your system and keep it secure.

Run OTC
Download OTC to your desktop and run it
Click Yes to beginning the Cleanup process and remove these components, including this application.
You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.

Cleaning out Temporary Files etc. There are several different products that you can use for this. You can go thru the Internet Options in the windows Control Panel. There are several programs that also do the job better than windows does it, in my opinion. There is System Security Suite, EasyCleaner, Ccleaner. Also sometimes other program sometimes do it as well as what you originally got it for like ZoneAlarm Security Suite. Just make sure to keep them updated and use them regularly.

Disable and Enable System Restore.
I recommend you turn off System restore, and then turn it back on so that you will not be able to restore your problems to a clean computer.
For Vista use these instructions, Windows Vista Restore Guide
For XP use these instructions, Windows XP System Restore Guide
Reboot
Re-enable system restore with instructions from tutorial above
Create a System Restore Point
Go to all programs, then to accessories, then to system tools, then to system restore. Check the box for create restore point (not select a restore point), then click next and follow the instructions.

Make your Internet Explorer more secure - This can be done by following these simple instructions: (unless you are using ZoneAlarm Security Suite or something similar, then you would secure the browser thru the firewall). There are some good basic instructions for that here.

Use a different browser other than  IE (most exploits are pointed towards IE). One of them is
Firefox.
It is also worth trying Thunderbird for controlling spam in your e-mail.

Always use an UPDATED anti-virus program Make sure you update this at least weekly, if not more often. This is one thing that may save you more than anything else.

Run malware scanners. Three free ones are Spybot Search and Destroy, and AdAware and Malwarebytes' Anti-Malware

Always use a firewall.
Any firewall is better than none, and you should pick a firewall that you will use, as even the best firewall is worthless if you turn it off.
 
Learn how to use your firewall Only programs that need it should have access to the net. But these are specific to the firewall you use, so you will need to learn how. Several firewalls have support forums here. My page will help you with ZoneAlarm if that is what you choose. 


Never run two Antivirus programs or two Firewalls  at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up.


 MOST IMPORTANT : Windows and IE, and whatever other software that you have that connects to the net, needs to be kept updated. The reason is, these programs connect to the net, and if there is an internal security problem, you have already told your firewall to allow the communication, and thus you will have allowed a hole. UPDATES are important. I suggest that you make sure that Windows Updates and the updates for your antivirus and antimalware programs are set for automatic updates. I also suggest running Secunia PSI. It will monitor the software you have installed and let you know when something needs to be updated.

Don't ever use P2P or filesharing software Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

Before using any malware detection / removal software Check with Rogue/Suspect Spyware List That way you will know if the program you are looking at is on the up and up. If you want to know how it stacks up against other programs check out SpywareWarrior

We have a good guide here at Spyware Hammer on how to prevent Malware in the Future. You might want to peruse this and follow the recommendations in there.
PLEASE READ IT AND FOLLOW THE RECOMMENDATIONS TO PROTECT YOURSELF.

Let us know if you have any more problems, either new or old.
Have a good time surfing the net, but stay safe.
If you have no more problems, let me know and I will mark this as resolved. Or if you have more questions, ask away, that is why I am here.

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Offline Davet50

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Re: [In Progress] Adware page pops up. Using FF 11.0
« Reply #23 on: March 25, 2012, 08:59:18 AM »
Computer has been running normal, and not experiencing any problems. Lets go ahead and marked this as complete.

Thanks once again for all your help

Offline Hoov

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Re: [In Progress] Adware page pops up. Using FF 11.0
« Reply #24 on: March 25, 2012, 09:57:38 AM »
You are welcome!

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