Author Topic: [Resolved] Re: Emachines e528-2325 will not boot  (Read 1898 times)

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Offline bdunn0

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[Resolved] Re: Emachines e528-2325 will not boot
« on: March 25, 2012, 12:03:40 AM »

Computer will not boot in normal mode without locking up. I have been able to boot in safe mode.

 Please see attached thread.

http://spywarehammer.com/simplemachinesforum/index.php?topic=12708.new;topicseen#new



Offline 1972vet

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #1 on: March 25, 2012, 07:53:29 AM »
OK, let's get started, shall we?
Disable the active protection component of your antivirus and antispyware programs by following the directions that apply Here. Next, please download the free utility DDS from any of these locations...Here, Here...or Here.
Note - Some infections may prevent certain executable files from running on your computer. If one of these download locations results in a failed run of the utility, please try the next location until you find one that will work on your machine
Double click dds.scr to run the tool
  • When it completes, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop.

Next, please install WinPatrol Free version Here...and install it using default settings (change nothing during the installation). When the installation completes, double-click the WinPatrol icon in your system tray to open the user interface. Click on the "Options" tab. Click on the Hijack Log button. Wait for a notepad file to open containing the logged system analysis information and save it to your destktop. You can name the log "WinPatrol Hijack" log.

Please remember to include the following logs in your next reply.
  • DDS.txt
  • Attach.txt
  • WinPatrol Hijack Log
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Offline bdunn0

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #2 on: March 25, 2012, 09:26:46 AM »
The requeated files are attached.

Offline 1972vet

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #3 on: March 25, 2012, 06:32:56 PM »
Since the restore to factory settings, you will need to install your Windows updates. If you are still unable to boot normally without the freeze issue, then while in safe mode, run the system defrag utility. Even if it says "you do not need to defrag this volume", do it anyway. The reason is because the threshold for a Windows user to receive that message is quite high. I forget exactly what it is, but I believe it's upwards of 17%. It seems to me I saw a fragmented disk that far out when the analysis still said "you do not need to defrag this volume". That's way too fragmented to suit me. I find that whenever my system fragmentation is greater than 3%, things slow a bit. So, for me a system defrag once a week does it. Try that, then install the Windows updates. Afterwards, believe it or not, you will need to defrag again. Once you've completed all that, post back the results.

I see nothing else in the logs that would indicate a reason for your freeze or lag issue...except perhaps the Symantec Internet Security. That program is a huge resource hog. It's up to you if you want to keep it, but if you are interested, I have other suggestions for your on board security. Lemme know.
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Offline bdunn0

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #4 on: March 25, 2012, 09:31:21 PM »
Defrag & Windows Update will not run. I am currently downloading Service Pack 1 from the Microsoft website. I will let you know if it installs & what happens afterwards.

Offline bdunn0

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #5 on: March 26, 2012, 07:33:31 AM »
Service pack 1 error

System error prevented the service pack from installing.

Downloded check for system update readiness tool. Would not install in safe mode.

Offline 1972vet

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #6 on: March 26, 2012, 06:27:55 PM »
Scan with CKScanner

Click HERE to download CKScanner and save it to your Desktop. <- Important
  • Right-click CKScanner.exe and click Image Run as Administrator in the context menu.
  • Click Search For Files.
  • After a very short time, when the cursor hourglass disappears, click Save List To File.
  • A message box will verify the file saved.
  • Double-click the CKFiles.txt icon on your desktop.
  • Click Exit
Copy the contents and paste them in your next reply.
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Offline bdunn0

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #7 on: March 27, 2012, 01:55:28 PM »
Here are the results from CKScanner.

CKScanner - Additional Security Risks - These are not necessarily bad
scanner sequence 3.MN.11.QTAPWR
 ----- EOF -----

Offline 1972vet

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #8 on: March 27, 2012, 03:33:04 PM »
You said you restored the system to factory settings...and yet your system doesn't behave the way a freshly restored system should so...please describe for me in detail, what steps you took to restore your system to "factory settings". Thanks!
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Offline bdunn0

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #9 on: March 27, 2012, 03:51:04 PM »
Pressed Alt F10 to get to the System Recovery Options on the recovery partition on the hard drive. Selected Recovery Management to Restor system from factory default. Followed instructions on screen.

I just created a Repair Disk for Windows 7 64-bit. I have booded from this CD & can perform another restore to see if it works any better this way.

Let me know if I need to do this.

Offline 1972vet

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #10 on: March 27, 2012, 06:17:56 PM »
Most certainly. If your system doesn't respond normally after a fresh restore to factory condition then there must be something else going on that we have yet to discover. Let me know how it performs after you restore once again.
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Offline bdunn0

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #11 on: March 27, 2012, 07:21:08 PM »
The restore is in progress now. I had a chat with emachine tech. I am attaching a copy of the transcript for your information.

Offline bdunn0

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #12 on: March 27, 2012, 08:59:19 PM »
The computer appears to be running now after the third restore by booting from the restore CD that I was able to create. I ran defrag, and it completed without any problems.

I did not enable Norton this time.

I have now created :
1. Repair Disk for Windows 7 64-bit
2. Recovery Disk Set (3 disks)
3. Drivers & Applications Disk

Should I connect to the internet & try to run Windows update next, or do I need to get an anti virus & firewall installed first?

Offline 1972vet

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #13 on: March 28, 2012, 07:12:28 AM »
Is norton present when you restore the system? That is...is it something that was pre-installed on the system?

If so, and if you do NOT have a subscription for it then enabling it would be pointless anyway because the updates for it wouldn't be any more current than the date for which the trial version, for the pre-installed software, relates.

And that's neither here nor there really, since I don't want you to install ANY antivirus product prior to installing all the Windows updates. Go nowhere else on the internet except to come here and reply, and open NO OTHER email except from SpywareHammer.

Now, in answer to your question...Yes. Install all the updates presented and reboot when prompted.

Afterward, return to Windows update and scan again. More updates, undoubtedly, will be presented. Install ALL of them and reboot again when prompted.

Continue in that manner until you return to Windows update for another scan that produces no results. Then run your system defrag and reboot once more when THAT completes. Post back at THAT time and let me know how the system is behaving. If your norton product isn't licensed then you will need to install something...I will have a recommendation for you when you post back, if you will need something else aside from Symantec. Good luck!
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Offline bdunn0

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Re: [Resolved] Re: Emachines e528-2325 will not boot
« Reply #14 on: March 28, 2012, 05:13:01 PM »
I am beginning to suspect a problem with the hard drive. System was working very well. Started installing Windows updates. Heard a strange noise that I suspect came from the hard drive. The computer did an immediate power down without the shut down sequence. I have been having some problems since that happened.

I will continue with the updates & let you know the status afterwards.