[Inactive] Lost all control over my laptop

[Hoov]

Yes. I do have one question, if selective startup is selected and all the startup programs are not running, why is Winpatrol running?


Please download RunScanner

• Save it to a folder you create such as C:\Runscanner (this assumes Windows is installed on your C: drive).
  
• Launch Runscanner by double-clicking runscanner.exe within the C:\Runscanner folder.
• Vista users must also click Continue to open Runscanner when prompted by User Account Control (UAC)
• Check Beginner Mode
• Click Scan computer
• Your will see a "Runscanner scan in progress" window displayed while Runscanner scans your system
• At the conclusion of the scan, save the run file called runscanner.run to your documents folder or directly to the Runscanner folder. This is the file you will need to upload.
• A runscanner.log file will automatically open in Notepad. Just close the Notepad window because, it is ONLY the runscanner.run file that we are interested in.
• Next, zip up the runscanner.run file that you just saved.
• I want you to upload the zipped runscanner.run file as an attachment in your next reply
• To do that choose "Additional Options" under "Post Reply"
• Browse to the zipped RUN file location and then click the "Post" button to attach the file.
• I will review the run file, and then upload it back to you with items marked for deletion.
• Please await my directions and the returned RUN file, and do not delete anything in the interim

[easy80]

Zip attached.
Winpatrol: I guess it came back up when I went back to "Normal startup" in the final step...

Thx

[Hoov]

We need to see some information about what is happening in your machine.  Please perform the following scan:

• Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • DDS.scr
    
• Double click on the DDS icon, allow it to run.
  
• A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
• Notepad will open with the results.
• Please copy and paste both logs into your next response. You may need more than one response.
• Close the program window, and delete the program from your desktop.

Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet. 

Information on A/V control HERE

[easy80]

Hi,
As requested one below and one attached. Thanks!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 1.6.0_22
Run by u0042741 at 16:24:40 on 2012-04-15
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.1022.520 [GMT -5:00]
.
AV: Microsoft Security Essentials *Disabled/Outdated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
FW: Norton Internet Worm Protection *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Sony\VAIO Camera Utility\VCUServe.exe
C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Citrix\ICA Client\PNAMain.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\wuauclt.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uURLSearchHooks: AOLSearchHook Class: {54eb34ea-e6be-4cfd-9f4f-c4a0c2eafa22} - c:\program files\aol\aol search enhancement\AOLSearch.dll
mURLSearchHooks: AOLSearchHook Class: {54eb34ea-e6be-4cfd-9f4f-c4a0c2eafa22} - c:\program files\aol\aol search enhancement\AOLSearch.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: FGCatchUrl: {2f364306-aa45-47b5-9f9d-39a8b94e7ef7} - c:\program files\flashget\jccatch.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: FlashGet GetFlash Class: {f156768e-81ef-470c-9057-481ba8380dba} - c:\program files\flashget\getflash.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [AutoLaunch] c:\program files\lavasoft\ad-aware\AutoLaunch.exe monthly
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
mRun: [VAIOCameraUtility] "c:\program files\sony\vaio camera utility\VCUServe.exe"
mRun: [VAIO Update 2] "c:\program files\sony\vaio update 2\VAIOUpdt.exe" /Stationary
mRun: [VAIO Recovery] c:\windows\sonysys\vaio recovery\PartSeal.exe
mRun: [Switcher.exe] c:\program files\sony\wireless switch setting utility\Switcher.exe
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SonyPowerCfg] "c:\program files\sony\vaio power management\SPMgr.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [ISBMgr.exe] c:\program files\sony\isb utility\ISBMgr.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [DISCover] c:\program files\disc\DISCover.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRun: [dplaysvr] %APPDATA%\dplaysvr.exe
dRunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs"
dRunOnce: [MPlayer2_FixUp] c:\windows\inf\unregmp2.exe /Fixups
dRunOnce: [AutoLaunch] c:\program files\lavasoft\ad-aware\AutoLaunch.exe monthly
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\citrix~1.lnk - c:\windows\installer\{388c130b-0079-46b4-a0d5-dc2dd7a89a7b}\pnaico.exe.20FBBF0A_A7E5_4BDE_9798_9811C3D135AC.exe
dPolicies-explorer: NoDesktop = 1 (0x1)
dPolicies-system: DisableTaskMgr = 1 (0x1)
IE: &Download All with FlashGet - c:\program files\flashget\jc_all.htm
IE: &Download with FlashGet - c:\program files\flashget\jc_link.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - c:\program files\flashget\FlashGet.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {2357B3CF-7F8D-4451-8D81-FD6097610AEE} - hxxp://activex.camfrogweb.com/advanced/2.0.2.3/cfweb_activex.camfrogweb.com-advanced-2.0.2.3_instmodule.exe
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1230949382437
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{3C96C1FB-E69A-460E-B4B1-9C4660E2677F} : DhcpNameServer = 192.168.1.254
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 94.63.240.132   www.bing.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\u0042741\application data\mozilla\firefox\profiles\b9efk6d0.default\
FF - prefs.js: network.proxy.http - 127.0.0.1
FF - prefs.js: network.proxy.http_port - 62364
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\mozilla firefox\extensions\{82af8dca-6de9-405d-bd5e-43525bdad38a}\components\SkypeFfComponent.dll
FF - plugin: c:\documents and settings\u0042741\application data\mozilla\plugins\npoctoshape.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\canon\mycamera download plugin\NPCIG.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npicaN.dll
FF - plugin: c:\program files\octoshape streaming services\u0042741\octoprogram-l03-nms1002010_sua_000\npoctoshape.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Skype Click to Call: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\mozilla firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-9-5 64160]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 165264]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-7-3 1036104]
R2 MSSQL$VAIO_VEDB;MSSQL$VAIO_VEDB;c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlservr.exe -svaio_vedb --> c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlservr.exe -sVAIO_VEDB [?]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-10-13 1120960]
R3 SonyImgF;Sony Image Conversion Filter Driver;c:\windows\system32\drivers\SonyImgF.sys [2006-8-7 30080]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2006-8-7 226304]
S0 qsuspa;qsuspa;c:\windows\system32\drivers\wtfoqtv.sys --> c:\windows\system32\drivers\wtfoqtv.sys [?]
S1 osoriadn;osoriadn;\??\c:\windows\system32\drivers\osoriadn.sys --> c:\windows\system32\drivers\osoriadn.sys [?]
S2 gupdate1c98d917a62dda6;Google Update Service (gupdate1c98d917a62dda6);c:\program files\google\update\GoogleUpdate.exe [2009-2-12 133104]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-2-12 133104]
S3 SQLAgent$VAIO_VEDB;SQLAgent$VAIO_VEDB;c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlagent.exe -i vaio_vedb --> c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlagent.EXE -i VAIO_VEDB [?]
S3 SwitchBoard;Adobe SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S3 Usblink;Usblink Driver;c:\windows\system32\drivers\ulink.sys [2008-5-19 40060]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2004-8-3 14336]
.
=============== Created Last 30 ================
.
2012-04-15 03:06:35   --------   d-----w-   C:\Runscanner
2012-04-15 01:51:26   56200   ----a-w-   c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{0a90cd12-ad04-4fcd-bd62-0985d7dd54f9}\offreg.dll
2012-04-11 03:02:29   --------   d-----w-   C:\TDSSKiller_Quarantine
2012-04-07 23:19:06   6582328   ----a-w-   c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{0a90cd12-ad04-4fcd-bd62-0985d7dd54f9}\mpengine.dll
2012-04-07 20:23:38   0   --sha-w-   c:\windows\system32\dds_trash_log.cmd
.
==================== Find3M  ====================
.
2012-04-04 20:56:40   22344   ----a-w-   c:\windows\system32\drivers\mbam.sys
2012-01-31 12:44:05   237072   ------w-   c:\windows\system32\MpSigStub.exe
2009-10-17 17:10:33   12821   -c--a-w-   c:\program files\common files\hizizefa.reg
.
============= FINISH: 16:25:01.84 ===============

[Hoov]

run msconfig and select normal startup then click apply then OK and reboot the computer. When it starts up again, try running IPConfig as you did earlier. Let me know what happens.

If winpatrol tells you that something is trying to change the hosts file, go ahead and let it. Let me know if it does.

[easy80]

Did all of this, including accepting Winpatrol hosts change, but nothing has changed... No internet...same message when I do ipconfig....Any clue?
Do I understand it correctly that I don't have an IP address on my laptop anymore?

[Hoov]

That is what it sounds like. Can you try connecting your laptop to your router via an Ethernet cable and see what happens?

[easy80]

Still the same... in the process I also accidently unplugged my router, so it got reset and that also didn't help...
I seem to remember from long time ago that there is such a thing as "refreshing an IP"? Or do you need an internet connection for that :)?

Laptop still keeps telling me that there is an excellent connection for my wireless...

[Hoov]

When you did the Winsock reset, that reset the IP address.

There are two things I would like you to do. Go to the control panel and then the system control panel and then to hardware. Click the device manager button and look at the devices listed. See if there are any with a red x or yellow exclamation mark. Let me know if there are any.

Next try rebooting to safe mode with networking and see if you can get online. Let me know how that goes.

[easy80]

Only one exclamation mark for a printer port (LPT3)

Still no internet in safe mode with networking...


Thanks for digging deep into this, really appreciate it!

[Hoov]

Start a command prompt and type in ping 192.168.1.1

Let me know what happens. If you get no response, can you tell me what the make and model number of your router is?

[easy80]

Hi,

The ping gave the following error:
"unable to contact IP driver, error code 2"

I use a 2Wire Gateway 3800HGV-B

Thanks,

[Hoov]

Start a command prompt and type netsh winsock reset and then hit enter. Now reboot windows and try connecting to the internet and let me know what happens.

[Hoov]

If that does not work again, then go to this page and run the fixit.

[easy80]

Tried the netsh winsock reset and the fixit, but no result.
When I run ipconfig I get the same error message as before.