I'm helping a friend with herr computer and she's been infected. Attached is a DSS log from her computer.
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DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 9.0.8112.16421
Run by trish at 8:48:34 on 2012-04-24
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3326.2906 [GMT -4:00]
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AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
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============== Running Processes ===============
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C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\wmiprvse.exe
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============== Pseudo HJT Report ===============
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uStart Page = hxxp://msn.com/
uSearch Bar = hxxp://toolbar.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
uURLSearchHooks: H - No File
mURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Do-Not-Track: {31332eef-cb9f-458f-afeb-d30e9a66b6ba} - c:\program files\avg\avg2012\avgdtiex.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Fantapper: {8a86d350-37ab-410a-8531-7d1363f317b3} - c:\program files\brand affinity technologies\fantapper player\\IEInstaller.dll
BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\11.0.0.9\AVG Secure Search_toolbar.dll
BHO: Club Bing Toolbar Helper: {b771fea3-2a05-4c21-b1e2-55551a97d520} - c:\program files\club bing toolbar helper\Bmbho.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Club Bing Toolbar: {719d74ab-1af9-43a1-8c62-d8750628d93e} - c:\program files\club bing toolbar\Toolbar.dll
TB: Club Bing Toolbar Helper: {b771fea3-2a05-4c21-b1e2-55551a97d520} - c:\program files\club bing toolbar helper\Bmbho.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\11.0.0.9\AVG Secure Search_toolbar.dll
TB: {156ED6F5-38A0-43AC-98CC-40684021492C} - No File
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: {724D43A0-0D85-11D4-9908-00400523E39A} - No File
TB: {313A832A-AAF3-4880-A8D0-C42BEE319C02} - No File
TB: {30F9B915-B755-4826-820B-08FBA6BD249D} - No File
TB: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - No File
{e7df6bff-55a5-4eb7-a673-4ed3e9456d39}
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [<NO NAME>]
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [EmbarqVALite_McciTrayApp] c:\program files\embarqvalite\EMBARQHelpHelper.exe
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [ReminderApp] c:\program files\nova development\greeting card factory deluxe 8.0\ReminderApp.exe
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [ROC_roc_dec12] "c:\program files\avg secure search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\EVENTP~1.LNK -
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - {552781AF-37E4-4FEE-920A-CED9E648EADD} - c:\program files\common files\microsoft shared\encarta search bar\ENCSBAR.DLL
IE: {DA58ACA7-18A6-403A-93DA-6E4172D43709} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - c:\program files\avg\avg2012\avgdtiex.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
LSP: mswsock.dll
DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{3978C37F-2B3B-45A3-B892-564ADCF83083} : NameServer = 192.168.1.1,192.168.1.10
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\11.0.2\ViProtocol.dll
Hosts: 94.63.147.16
www.google.comHosts: 94.63.147.17
www.bing.com.
============= SERVICES / DRIVERS ===============
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R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\avgidsehx.sys [2011-12-23 22992]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2012-1-31 31952]
S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2012-2-22 235216]
S1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-12-23 41040]
S1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2012-2-22 299472]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\avgidsagent.exe [2012-2-14 5104992]
S2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2012-2-14 193288]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2009-4-22 21504]
S2 FTSvc;Fantapper Player Update Service;c:\program files\brand affinity technologies\fantapper player\FantapperUpdateService.exe [2011-11-8 11776]
S2 vToolbarUpdater11.0.2;vToolbarUpdater11.0.2;c:\program files\common files\avg secure search\vtoolbarupdater\11.0.2\ToolbarUpdater.exe [2012-4-23 932736]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-23 253088]
S3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2011-12-23 139856]
S3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\avgidsfilterx.sys [2011-12-23 24144]
S3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2011-12-23 17232]
S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]
S3 dc3d;USBCCGP filter driver (dc3d);c:\windows\system32\drivers\dc3d.sys [2009-1-15 15360]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-4-15 22344]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-4-23 40776]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-4-15 654408]
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=============== Created Last 30 ================
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2012-04-24 00:51:11 -------- d-----w- c:\users\trish\appdata\roaming\AVG2012
2012-04-24 00:50:14 -------- d-----w- c:\users\trish\appdata\local\AVG Secure Search
2012-04-24 00:49:38 -------- d-----w- c:\programdata\AVG Secure Search
2012-04-24 00:49:32 -------- d-----w- c:\program files\common files\AVG Secure Search
2012-04-24 00:49:29 -------- d-----w- c:\program files\AVG Secure Search
2012-04-24 00:48:16 -------- d--h--w- C:\$AVG
2012-04-23 23:26:30 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-04-23 23:26:30 418464 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-04-23 18:59:07 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2012-04-23 18:42:16 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
2012-04-19 23:59:30 72192 ----a-w- c:\windows\system32\drivers\tdx.sys
2012-04-19 21:43:01 -------- d-----w- c:\program files\Broadcom
2012-04-19 21:42:16 987136 ----a-w- c:\windows\system32\BCMLogon.dll
2012-04-19 21:07:31 -------- d-----w- c:\users\trish\appdata\local\Deployment
2012-04-19 20:37:02 -------- d-----w- c:\program files\CCleaner
2012-04-18 01:10:55 -------- d-----w- c:\program files\MALWAREBYTES ANTI-MALWARE
2012-04-17 23:32:55 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-04-17 23:32:53 1127424 ----a-w- c:\windows\system32\wininet.dll
2012-04-17 23:32:51 678912 ----a-w- c:\program files\internet explorer\iedvtool.dll
2012-04-17 21:57:07 141112 ----a-w- c:\program files\internet explorer\sqmapi.dll
2012-04-17 21:57:04 194048 ----a-w- c:\program files\internet explorer\IEShims.dll
2012-04-17 21:57:04 1799168 ----a-w- c:\windows\system32\jscript9.dll
2012-04-17 21:56:55 1427456 ----a-w- c:\windows\system32\inetcpl.cpl
2012-04-16 22:30:00 5120 ----a-w- c:\windows\system32\wmi.dll
2012-04-16 22:30:00 172032 ----a-w- c:\windows\system32\wintrust.dll
2012-04-16 22:30:00 157696 ----a-w- c:\windows\system32\imagehlp.dll
2012-04-16 22:29:59 12800 ----a-w- c:\windows\system32\drivers\fs_rec.sys
2012-04-16 21:49:02 -------- d-----w- C:\5369dcd0e13be9bad7477e73
2012-04-15 13:20:29 -------- d-----w- C:\AVG2012
2012-04-15 03:11:00 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
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==================== Find3M ====================
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2012-04-04 19:56:40 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-02-22 09:25:52 299472 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2012-02-22 09:25:32 235216 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2012-01-31 08:46:50 31952 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
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============= FINISH: 8:52:07.14 ===============
Thank you for your help.