Author Topic: Trying to help a friend  (Read 1814 times)

0 Members and 1 Guest are viewing this topic.

Offline FD

  • Bronze Member
  • Posts: 249
Re: Trying to help a friend
« Reply #30 on: April 30, 2012, 03:13:38 PM »
I edited my post as you replied.  Please have a look at the edit, and if needed I'll try and follow your directions later on tonight or at some point tomorrow.

Thanks!
FD

Offline 1972vet

  • Microsoft® MVP
  • Malware Removal Staff
  • Diamond Member
  • Posts: 8290
  • Patience is bitter indeed, but its fruit is sweet.
Re: Trying to help a friend
« Reply #31 on: April 30, 2012, 03:20:49 PM »
It's possible, but if it were, there should be something in your event viewer that indicates a problem there. Take a look...if nothing there, then I'd certainly consider malware.
Disabled Veteran
U.S.C.G. 1972 - 1978
Membership: U.N.I.T.E., A.S.A.P.

2009-12

Performance and Maintenance for Windows XP, Windows Vista and Windows Seven

Offline FD

  • Bronze Member
  • Posts: 249
Re: Trying to help a friend
« Reply #32 on: April 30, 2012, 03:40:12 PM »
There is an 8206 error in the event log, I Googled it and it seems to be somewhat common.  I tried going into Safe Mode for the restore and struck out.


Offline 1972vet

  • Microsoft® MVP
  • Malware Removal Staff
  • Diamond Member
  • Posts: 8290
  • Patience is bitter indeed, but its fruit is sweet.
Re: Trying to help a friend
« Reply #33 on: April 30, 2012, 04:00:27 PM »
If I knew the event source as well as the error code, I could look into it too. The error code by itself though, tells me nothing.
Disabled Veteran
U.S.C.G. 1972 - 1978
Membership: U.N.I.T.E., A.S.A.P.

2009-12

Performance and Maintenance for Windows XP, Windows Vista and Windows Seven

Offline FD

  • Bronze Member
  • Posts: 249
Re: Trying to help a friend
« Reply #34 on: April 30, 2012, 04:01:57 PM »
Is there something I can do to tell you the event source?


Offline 1972vet

  • Microsoft® MVP
  • Malware Removal Staff
  • Diamond Member
  • Posts: 8290
  • Patience is bitter indeed, but its fruit is sweet.
Re: Trying to help a friend
« Reply #35 on: April 30, 2012, 04:05:37 PM »
Yeah lol...tell me what it is. You must have looked it up from some text in the error message but the error itself, in the event viewer, can be double-clicked. When you do, a box opens that shows you the event ID number and the event source.
Disabled Veteran
U.S.C.G. 1972 - 1978
Membership: U.N.I.T.E., A.S.A.P.

2009-12

Performance and Maintenance for Windows XP, Windows Vista and Windows Seven

Offline FD

  • Bronze Member
  • Posts: 249
Re: Trying to help a friend
« Reply #36 on: April 30, 2012, 04:11:29 PM »
I'm learning, as you can tell.  I'll have to do it later on tonight or first thing in the morning and will post back what I find.  Thanks for your time and patience hopefully we can get to the bottom of this.

FD

Offline FD

  • Bronze Member
  • Posts: 249
Re: Trying to help a friend
« Reply #37 on: April 30, 2012, 08:04:21 PM »
Hopefully this will shed some light.

Log Name:      Application
Source:        System Restore
Date:          4/30/2012 6:43:36 PM
Event ID:      8206
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FD-PC
Description:
The restore point selected was damaged or deleted during the restore (test).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="System Restore" />
    <EventID Qualifiers="0">8206</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-04-30T22:43:36.000000000Z" />
    <EventRecordID>2052</EventRecordID>
    <Channel>Application</Channel>
    <Computer>FD-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>test</Data>
    <Binary>00000000AE0800009408000000000000CBC8392507000000000000000000000000000000</Binary>
  </EventData>
</Event>


Another
-------------------------------------------------------------------------------------------------------------------------

Log Name:      Application
Source:        Microsoft-Windows-Search
Date:          4/30/2012 6:21:47 PM
Event ID:      9000
Task Category: Gatherer
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FD-PC
Description:
The Windows Search Service cannot open the Jet property store.

Details:
   0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Search" Guid="{CA4E628D-8567-4896-AB6B-835B221F373F}" EventSourceName="Windows Search Service" />
    <EventID Qualifiers="49152">9000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>3</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-04-30T22:21:47.000000000Z" />
    <EventRecordID>1680</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>FD-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="ExtraInfo">

Details:
   0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))
</Data>
  </EventData>
</Event>


« Last Edit: April 30, 2012, 08:09:15 PM by FD »

Offline Hoov

  • Malware Removal Mentors
  • Global Moderator
  • Diamond Member
  • Posts: 22664
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: Trying to help a friend
« Reply #38 on: April 30, 2012, 08:43:20 PM »
Go to a command prompt and type in vssadmin list shadows and see if there are any restore points that windows see's

Consumer Security

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline FD

  • Bronze Member
  • Posts: 249
Re: Trying to help a friend
« Reply #39 on: April 30, 2012, 08:51:57 PM »
A black box quickly comes up and in a blink of an eye it disappears.

Offline FD

  • Bronze Member
  • Posts: 249
Re: Trying to help a friend
« Reply #40 on: April 30, 2012, 09:17:06 PM »
I'll check back in the morning.  Thanks for the help.  Hopefully I'll get this sorted out.

FD

Offline Hoov

  • Malware Removal Mentors
  • Global Moderator
  • Diamond Member
  • Posts: 22664
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: Trying to help a friend
« Reply #41 on: April 30, 2012, 09:24:07 PM »
You are running it from the run command? Go to the start button then all programs, accessories and then command prompt. Then type the command in the command prompt.

Consumer Security

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline FD

  • Bronze Member
  • Posts: 249
Re: Trying to help a friend
« Reply #42 on: May 01, 2012, 04:42:46 AM »
Here is what I have.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\FD>vssadmin list shadows
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Contents of shadow copy set ID: {5655851b-c1fa-4113-bf5d-6dab05d76ff5}
   Contained 1 shadow copies at creation time: 1/5/2012 6:29:30 PM
      Shadow Copy ID: {130a7467-8bbb-4a9e-b5e1-c1e250dd08ac}
         Original Volume: (E:)\\?\Volume{624098ca-2790-11e1-90e8-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy5
         Originating Machine: FD-PC
         Service Machine: FD-PC
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: DataVolumeRollback
         Attributes: Persistent, No auto release, No writers, Differential

Contents of shadow copy set ID: {bddf4f47-0af3-44c6-85e6-708696979d97}
   Contained 1 shadow copies at creation time: 2/16/2012 5:32:44 PM
      Shadow Copy ID: {59739257-5b02-461f-9297-5af611f38fc9}
         Original Volume: (E:)\\?\Volume{624098ca-2790-11e1-90e8-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6
         Originating Machine: FD-PC
         Service Machine: FD-PC
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: DataVolumeRollback
         Attributes: Persistent, No auto release, No writers, Differential

Contents of shadow copy set ID: {9ac6527d-c4a3-468a-9f83-892324e01c15}
   Contained 2 shadow copies at creation time: 4/30/2012 7:15:29 AM
      Shadow Copy ID: {689dc74f-43d9-4b2d-9889-71949d92b914}
         Original Volume: (C:)\\?\Volume{624098c8-2790-11e1-90e8-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1
         Originating Machine: FD-PC
         Service Machine: FD-PC
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessibleWriters
         Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered

Contents of shadow copy set ID: {a3606bc2-7428-4d6a-a4d8-83e88e361c61}
   Contained 1 shadow copies at creation time: 4/30/2012 6:33:18 PM
      Shadow Copy ID: {dd496387-cc49-4d4d-b0c9-38023a63e77c}
         Original Volume: (C:)\\?\Volume{624098c8-2790-11e1-90e8-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2
         Originating Machine: FD-PC
         Service Machine: FD-PC
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessibleWriters
         Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered

Contents of shadow copy set ID: {1e1684f3-a430-40c2-8c3f-a5c0e190d317}
   Contained 1 shadow copies at creation time: 4/30/2012 6:41:14 PM
      Shadow Copy ID: {95d50e61-f978-45de-81d5-e9efeb358c20}
         Original Volume: (C:)\\?\Volume{624098c8-2790-11e1-90e8-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3
         Originating Machine: FD-PC
         Service Machine: FD-PC
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessibleWriters
         Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered

Contents of shadow copy set ID: {149b47ab-5d53-4836-9e1c-b4230d660608}
   Contained 1 shadow copies at creation time: 4/30/2012 6:41:58 PM
      Shadow Copy ID: {32ecb49d-9226-49e1-93e0-ef59898a9edd}
         Original Volume: (C:)\\?\Volume{624098c8-2790-11e1-90e8-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4
         Originating Machine: FD-PC
         Service Machine: FD-PC
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessibleWriters
         Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered

Contents of shadow copy set ID: {cd82f499-1ee5-41a0-a080-32d91826d4f7}
   Contained 1 shadow copies at creation time: 5/1/2012 6:39:08 AM
      Shadow Copy ID: {a6458a13-ca03-4cd0-8a4f-ddb240ff570b}
         Original Volume: (C:)\\?\Volume{624098c8-2790-11e1-90e8-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy12
         Originating Machine: FD-PC
         Service Machine: FD-PC
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessibleWriters
         Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered

Contents of shadow copy set ID: {93c871f7-8d83-4314-bf21-d134db1aac54}
   Contained 1 shadow copies at creation time: 4/29/2012 12:27:03 PM
      Shadow Copy ID: {b8e1d713-1555-4d47-8819-92103ea57249}
         Original Volume: (F:)\\?\Volume{624098cb-2790-11e1-90e8-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy9
         Originating Machine: FD-PC
         Service Machine: FD-PC
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: DataVolumeRollback
         Attributes: Persistent, No auto release, No writers, Differential

Contents of shadow copy set ID: {98e44713-428c-42bd-9f1a-9a076753ba9a}
   Contained 1 shadow copies at creation time: 4/29/2012 9:48:55 PM
      Shadow Copy ID: {6699cb5a-532e-4727-9714-c26b72d75792}
         Original Volume: (F:)\\?\Volume{624098cb-2790-11e1-90e8-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy10
         Originating Machine: FD-PC
         Service Machine: FD-PC
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: DataVolumeRollback
         Attributes: Persistent, No auto release, No writers, Differential

Contents of shadow copy set ID: {215ea163-1f63-4900-aef4-5cbde3629219}
   Contained 1 shadow copies at creation time: 4/30/2012 7:19:41 AM
      Shadow Copy ID: {869cdd57-8d36-462d-a153-06a205a54665}
         Original Volume: (F:)\\?\Volume{624098cb-2790-11e1-90e8-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy11
         Originating Machine: FD-PC
         Service Machine: FD-PC
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: DataVolumeRollback
         Attributes: Persistent, No auto release, No writers, Differential


C:\Users\FD>
« Last Edit: May 01, 2012, 04:48:01 AM by FD »

Offline Hoov

  • Malware Removal Mentors
  • Global Moderator
  • Diamond Member
  • Posts: 22664
  • Unwilling part owner of Gov't. Motors and Chrysler
    • Hoov's Personal Site
Re: Trying to help a friend
« Reply #43 on: May 01, 2012, 05:17:32 AM »
Well it appears you have valid restore points.  Not sure why you are getting the error. Unless you have something that is blocking registry changes.

Consumer Security

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Offline FD

  • Bronze Member
  • Posts: 249
Re: Trying to help a friend
« Reply #44 on: May 01, 2012, 05:22:22 AM »
It is very frustrating.   :m   I have nearly identical software in my XP machine and can do a system restore from a restore point with no issues.