Author Topic: [Resolved K] Normal Win Mode Unusable  (Read 1535 times)

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Offline kevinf80

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #15 on: May 14, 2012, 11:46:32 AM »
Hiya Derek,

I have nothing againts IOBit personally, I only pass on information that is readily available to anyone who cares to look for it.
Using multiple AV security programs together is not good. Anti-virus programs patch into the system kernel. Having more than one anti-virus app patching into the system kernel will not only destabilize a system, it can corrupt system files and can cause major issues.

There has not been any indication of any type of infection that would cause redirections in Google etc, it is possible that you may have had malware running from a temp folder, Combofix does tip certain temp folders.

Can you give me an update on the desktop, what issues or concerns remain.

Also what is happening with your laptop, you mentioned losing internet access. I did reply and ask for a log from Farbar Service Scanner...

Kevin

Offline derekpw

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #16 on: May 14, 2012, 12:30:35 PM »
Hi Kevin.

I believe no issues remain with the desktop.  So, this topic can be closed.

As for the laptop.  There still is no network connection happening even though the laptop is sitting right next to the wireless router.  Something happened to it the last script run since it was connecting then.

I will "sneaker net" the program you want run on that computer using a rewritable CD to transfer the program and log files.  I have many things to do today so I can't tell you when I will get to it today.

Thank you.

Derek

Offline kevinf80

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #17 on: May 14, 2012, 01:33:49 PM »
OK, post the FSS log in the Laptop thread, for this one (Desktop) do the following:

Step 1

Remove Combofix now that we're done with it
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")


  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
The above procedure will delete the following:
  • ComboFix and its associated files and folders.
  • VundoFix backups, if present
  • The C:_OtMoveIt folder, if present
  • Reset the clock settings.
  • Hide file extensions, if required.
  • Hide System/Hidden files, if required.
  • Reset System Restore.

It is very important that you get a successful uninstall because of the extra functions done at the same time, let me know if this does not happen.

Step 2

Remove ESET online scanner:

  • Click Start, type Uninstall a Program into the Search programs and files box, and then press ENTER.
  • Click to select ESET Online Scanner from the listing of installed products, and then click Uninstall/Change from the bar that displays the available tasks. Uninstall ESETonline Scanner, only re-boot if prompted.
Step 3

  • Download OTC by OldTimer and save it to your desktop. Alternative mirror
  • Double click icon to start the program.
    If you are using Vista or Windows 7, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Begining Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
  • This will remove tools we have used and itself.


Any tools/logs remaining on the Desktop can be deleted.

Step 4

Go here http://www.filehippo.com/updatechecker/ run FileHippo Udate Checker, update any applications as suggested by the checker. Ignore any suggested Beta updates.

Step 5

Download TFC  to your desktop, from either of the following links
 Link 1
 Link 2
  • Save any open work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program. Vista or Windows 7 users right click and select “Run as Administartor”
  • If prompted, click "Yes" to reboot.
TFC will automatically close any open programs, including your Desktop. Let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds.  TFC may re-boot your system, if not Re-boot it yourself to  complete cleaning process <---- Very Important

Keep TFC it is an excellent utility to keep your system optimized, it empties all user temp folders, Java cache etc etc.  Always remember to re-boot after a run, even if not prompted

Let me know if those steps complete OK, also if any remaining issues or concerns...

Thanks,

Kevin.

Offline derekpw

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #18 on: May 14, 2012, 01:49:42 PM »
Why are we uninstalling ESET?  I paid for it?

Also, when I went to remove "ESET Online Scanner", I did not see that exact program to uninstall, I just saw "ESET NOD32 Antivirus", which I paid for.

ComboFix uninstalled successfully so far.

Offline derekpw

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #19 on: May 14, 2012, 02:02:53 PM »
I notice TFC has a new version 4.0.1 instead of the 3.1.7 you told me to download.  Would you like me to get the new version?
http://download.cnet.com/Temp-File-Cleaner/3000-2094_4-10628816.html

Offline kevinf80

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #20 on: May 14, 2012, 02:23:12 PM »
Apologies about ESET, I thought i`d asked you to install and run the online scanner. Do not UNinstall your resident AV security.

Regarding TFC, the links I give are direct to the developers sites, do not download from anywhere else.... I`m not sure the link you give is the same application?

Kevin

Offline derekpw

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #21 on: May 14, 2012, 05:45:46 PM »
OK.  All programs removed successfully.  Can close this topic now.  Thank you!

Offline kevinf80

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #22 on: May 15, 2012, 01:37:29 AM »
Thanks for the update, here are some tips to reduce the potential for malware infection in the future:

Make proper use of your antivirus and firewall

Antivirus and Firewall programs are integral to your computer security. However, just having them installed isn't enough. The definitions of these programs are frequently updated to detect the latest malware, if you don't keep up with these updates then you'll be vulnerable to infection. Many antivirus and firewall programs have automatic update features, make use of those if you can. If your program doesn't, then get in the habit of routinely performing manual updates, because it's important.

You should keep your antivirus and firewall guard enabled at all times, NEVER turn them off unless there's a specific reason to do so. Also, regularly performing a full system scan with your antivirus program is a good idea to make sure you're system remains clean. Once a week should be adequate. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Install and use WinPatrol  This will inform you of any attempted unauthorized changes to your system.

WinPatrol features explained Here

b]Use a safer web browser[/b]

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a few good free alternatives:
 
Firefox,

Opera, and

Chrome.
 
All of these are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial HERE which will help you to make IE MUCH safer.

These browser add-ons will help to make your browser safer:

Web of Trust warns you about risky websites that try to scam visitors, deliver malware or send spam. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous ones:

Available for Firefox and Internet Explorer.

Green to go,
Yellow for caution, and
Red to stop.


Available for Firefox only. NoScript helps to block malicious scripts and in general gives you much better control over what types of things webpages can do to your computer while you're browsing.

These are just a couple of the most popular add-ons, if you're interested in more, take a look at THIS article.

Here a couple of links by two security experts that will give some excellent tips and advice.

So how did I get infected in the first place by Tony Klein

How to prevent Malware by Miekiemoes

Finally this link HERE will give a comprehensive upto date list of free Security programs. To include - Antivirus, Antispyware, Firewall, Antimalware, Online scanners and rescue CD`s.

Don`t forget, the best form of defense is common sense. If you don`t recognize it, don`t open it. If something looks to good to be true, then it aint.

Take care,

Kevin

Offline derekpw

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #23 on: May 15, 2012, 11:16:51 AM »
You mention WinPatrol.  I don't want to have too many conflicting anti-malware programs running again to get my system into trouble.  I have been looking at the following.  Can you please tell me which one or ones I should use?  I am not concerned about it being free or not.  I am willing to pay if it is a great product.  Thanks!

WinPatrol
MalwareBytes Anti-Malware
Ad-Aware
SpywareBlaster
IOBit Malware Fighter
HiJackThis

Offline kevinf80

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #24 on: May 15, 2012, 01:59:11 PM »
Hiya Derek,

In reply to your query:

WinPatrol <--------------------------Install this one, free version is adequate.
MalwareBytes Anti-Malware <-----Install Malwarebytes, I recommend the Pro version, lifetime licence for approx £20
Ad-Aware <-------------------------Not required
SpywareBlaster <-------------------Not required
IOBit Malware Fighter <-------------Not required
HiJackThis <--------------------------Not required

The two I recommend will work well with your Nod32 AV...

Kevin

Offline derekpw

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #25 on: May 15, 2012, 06:11:04 PM »
Great.  Thank you!!

Offline kevinf80

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #26 on: May 16, 2012, 12:43:51 AM »
Since this issue appears to be resolved the topic has been closed. Glad we could help.  :t

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

The fixes and advice in this thread are for this System only. Do not apply the instructions from this thread to your own System. Please start a new thread describing your issue and someone will be along to assist you.

Offline kevinf80

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Re: [Resolved K] Normal Win Mode Unusable
« Reply #27 on: May 16, 2012, 12:44:21 AM »
Error
« Last Edit: May 16, 2012, 02:24:24 PM by kevinf80 »