[Resolved] IE8 Very Slow

[bdunn0]

IE8 Very Slow. DSL connection takes too long. Ran CCleaner & Defrag. Did not help.

[Hoov]

Please read [NEW Instructions!] What Do I Do First? and post the DDS logs back in this thread.

[bdunn0]

Disabled antivirus & firewall. DDS starts scan & runs for a couple of minutes, then locks computer. Does not generate files.

[Hoov]

What other problems do you see? Any strange icons on the desktop? Programs, files, or icons missing? Searches redirected? Anything at all, let me know.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot''s Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
• Update Malwarebytes'' Anti-Malware
  
• Launch Malwarebytes'' Anti-Malware

• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click ''Show Results'' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM''s database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

[bdunn0]

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.16.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
M105 :: TOSHIBA-USER [administrator]

5/16/2012 6:52:49 AM
mbam-log-2012-05-16 (06-52-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 226877
Time elapsed: 25 minute(s), 15 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 2
HKLM\SOFTWARE\Microsoft\Security Center|AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Microsoft\Security Center|FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

[Hoov]

What other problems do you see? Any strange icons on the desktop? Programs, files, or icons missing? Searches redirected? Anything at all, let me know.

Is it just an internet problem? Or are programs loading slow as well?

Click Start. click run, type: cmd, and press CTRL+SHIFT+Enter
Type: netsh winsock reset, and then press the ENTER key.
Type: Exit and press ENTER.
Restart the computer.

[bdunn0]

It is seems to be primarily an internet problem. Problem has gotten worse. The DSL Modem did a reboot on its own for no apparent reason. I have two computers connected to in through Ethernet cable. Neither computer will connect to the internet now. IE8 is being redirected to ATT High Speed Setup on both computers. I will use the setup disk supplied by ATT to check the router setup. I will let you know what I find unless you have something else that you would like me to try first. Let me know how I should proceed. It will be later tonight or tomorrow before I will have a chance to work on the problem again.

[Hoov]

Is the modem getting hot?

[bdunn0]

Modem has been reprogramed & is working again. It is not getting hot. I have a notebook & desktop opwrating on the same modem. The desktop was not having a problem with slow response.
After the scan with MBAM, I cleaned up the desktop & uninstalled some unused programs. I then ran CCleaner & Defrag. Notebook response seems to be much better now.
What is the best way to evaluate startup programs to determine what can be eliminated without creating a problem?

[Hoov]

The best way is look at all the startup programs and see which ones are there simply to speed up the start time of the program. If you don't use the program a lot, or you can wait the extra couple seconds, then stop it from starting with windows. Or if you just don't use it at all, then stop it.

[bdunn0]

IE seems to be working better. Can you explain what "netsh winsock reset" does. Is this something that I should do periodicly?

The computer is still a bit slow on startup & sometimes on program startup. Still need to do some cleanup on the computer.

I am running McAfee Internet Security that expires soon. Considering changing to Microsoft Security Essentials. Mcafee seems to be slowing the system down. Microsoft Security Essentials might use less overhead. Is it a good Security Program, or is there something better?

[Hoov]

Winsock, is a technical specification that defines how Windows network software should access network services, especially TCP/IP. The command that you ran reset the protocols.

As for Microsoft Security Essentials, while I do not use it people that I respect use it and like it so I have no problems recommending it. Especially over McAfee.

As for the startup problems, try this.

I need you to reboot windows cleanly. To do that please go to the run command and type in msconfig . Once that starts, select selective startup, and then uncheck the load startup items. Now click on the services tab, and down near the bottom of the window, check the box that says Hide all Microsoft Services now go up and uncheck all the services still listed, make sure you scroll down the list if need to unselect all the non Microsoft services. Now click apply, then click OK and reboot the computer.

Once the computer has started and you have decided how it started compared to a normal startup, run msconfig and select normal startup then click apply then OK and reboot.

Let me know how it went. I might have some suggestions for you. If it did start faster with the startup items and services unselected, then follow the instructions below and give me a runscanner run file.

Please download RunScanner

• Save it to a folder you create such as C:\Runscanner (this assumes Windows is installed on your C: drive).
  
• Launch Runscanner by double-clicking runscanner.exe within the C:\Runscanner folder.
• Vista users must also click Continue to open Runscanner when prompted by User Account Control (UAC)
• Check Beginner Mode
• Click Scan computer
• Your will see a "Runscanner scan in progress" window displayed while Runscanner scans your system
• At the conclusion of the scan, save the run file called runscanner.run to your documents folder or directly to the Runscanner folder. This is the file you will need to upload.
• A runscanner.log file will automatically open in Notepad. Just close the Notepad window because, it is ONLY the runscanner.run file that we are interested in.
• Next, zip up the runscanner.run file that you just saved.
• I want you to upload the zipped runscanner.run file as an attachment in your next reply
• To do that choose "Additional Options" under "Post Reply"
• Browse to the zipped RUN file location and then click the "Post" button to attach the file.
• I will review the run file, and then upload it back to you with items marked for deletion.
• Please await my directions and the returned RUN file, and do not delete anything in the interim

[bdunn0]

Do I need to use RunScanner with msconfig set for normal startup?

The computer is much faster with with selective startup & services disabled. Processor operates at a much lower usage. It was alwas at 50% to 100% before.

[Hoov]

Windows needs to be running normally.

Also when windows is running normally, right click on the taskbar and select task manager and make sure the box labeled "Show Process's from all users" is checked. Tell me any process using more than 5% of the CPU cycles. You can ignore the "System Idle Process's" entry.

[bdunn0]

Here is the Runscan file.