Please disable the active protection component of your antivirus and antispyware programs by following the directions that apply
Here.
...of those, many people overlook the Windows Defender since, for most, there is no icon for it in the system tray. Scroll through those directives above and look for this application specifically, to make certain it is disabled.
Please download combofix from
This Webpage...and read through the instructions there for running the tool.
***Important Note***Please read through the guidance on that web page carefully and thoroughly...and install the Recovery Console. Using this tool without the Recovery Console installed is NOT RECOMMENDED.
If you have Windows Vista or Windows 7, you can skip the recovery console step...in Vista/7 it's in the System Recovery Options menu. The System Recovery Options menu is on the Windows Vista or Windows 7 installation disc. If Windows doesn't start correctly, you can use these tools to repair startup problems.
The Windows Recovery Console will allow you to boot into a special recovery (repair) mode that is not otherwise available. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It's a simple procedure that will only take a few moments.
Once installed, a blue screen prompt should appear that reads as follows:
The Recovery Console was successfully installed.When you see that screen, please continue as follows:
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- Click Yes to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a log file for you. Please post that log back here on your next reply. Thanks!
Note:
Do not mouseclick combofix's window while it's running....that may cause the scan to stall
