Author Topic: PDF Run Time Error  (Read 5803 times)

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Offline Hoov

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Re: PDF Run Time Error
« Reply #15 on: June 15, 2012, 02:11:15 PM »
Lets deal with the PDF issue first, then we can press on with the others. I reread your last response, and I just realized something. IE 32 should already be on your computer.

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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #16 on: June 15, 2012, 02:45:57 PM »
Hoov,

I actually resolved the pdf issue!  I uninstalled Adobe X and installed Foxit Reader just as you recommended.  That didn't clear it up. 

Next I uninstalled IE 8 and IE 9 from my computer and installed a fresh version of IE 9.   Not sure why I had two version on my computer I always thought when you downloaded a new version the old version was removed.  Anyway the new version install of IE 9 cleared up the issue but then I wasn't able to print off any of the pdf documents. 

I did find out that some how my printer driver got lost, uninstalled???  When I went to print a pdf document from Foxit Reader it said I didn't have a printer installed which I always have but something musth have happened. 

Anyway I downloaded a new printer driver and I am able to view and print pdf documents which was the original reason why we first started corresponding.  I appreciate your continued follow up with me. 

You said you observed some other issues from the logs I sent.  Now that the original issue has been resolved I am ready to work through and fix some other issues that you found I'm not even aware of.

Hope your having a good day,

mizzoufan



Offline Hoov

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Re: PDF Run Time Error
« Reply #17 on: June 15, 2012, 03:21:58 PM »
First thing I noticed is that you have a lot of Disk Errors in the log, so you need to run a chkdsk. The instructions are below in case you need them. Let me know how that goes.

1. Double-click My Computer, and then right-click the hard disk that you want to check.
   2. Click Properties, and then click Tools.
   3. Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed,
   4. Use one of the following procedures:
          *  select the Automatically fix file system errors check box
          *  select the Scan for and attempt recovery of bad sectors check box
   5. Click Start
 
      Note If one or more of the files on the hard disk are open, you will receive the following message:
      The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?
      Click Yes to schedule the disk check, and then restart your computer to start the disk check.



Also go back to the event viewer just as you did before but this time instead of saving the log select clear. It will ask you if you want to save it or not, it does not matter to me. I don't need the older logs, just the new ones we generate from here on out.

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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #18 on: June 15, 2012, 07:01:51 PM »
Hoov,

I sent you the most recent log I ran today after I completed checking all of my disks.

Thanks again for all your help,

mizzoufan

Offline Hoov

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Re: PDF Run Time Error
« Reply #19 on: June 15, 2012, 10:47:31 PM »
I need you to go to the administration tools in Vista / Windows 7. They are in the Control Panel. Open the Admin tools, then open the event viewer. Over on the left hand side expand the window category and then click on  System. Then up at the top click on Action and then click on Clear Log, You will get a popup asking if you want to save the log, click no. Over on the left hand side and click on Application. Then up at the top click on Action and then click on Clear Log, You will get a popup asking if you want to save the log, click no.

This will clear the two logs we will be working with. It will be a day at least before I need you to save the event viewer logs again. Then they will be small enough you can attach them here.

Go to the control panel and then to admin tools and then to services. Scroll down to Volume Shadow Copy and see if it is running. If it is not, double click on it. Next to startup type set it to manual and then click OK. Reboot the computer and see if that service is running.

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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #20 on: June 16, 2012, 05:51:55 AM »
Hoov,

I have cleared both the system and the application log.  I also verified that the Volume Shadow Copy is running and set to manual and then rebooted and it was still running in manual mode.

Let me know when you want me to send you the two logs and I'll get them to you.

Thanks again,
mizzoufan

Offline Hoov

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Re: PDF Run Time Error
« Reply #21 on: June 16, 2012, 10:51:36 AM »
Go ahead and reboot the computer and then give me a new set of event viewer logs. You should be able to attach them here.

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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #22 on: June 16, 2012, 01:16:19 PM »
Hoov,

After rebooting this afternoon I have attached both logs.

Thanks,

mizzoufan

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Re: PDF Run Time Error
« Reply #23 on: June 17, 2012, 09:27:05 AM »
You have a realtek driver that is missing. You can get it here.

Next is a task scheduler problem. This one may be minor, but depending on what tasks you have scheduled to run it might not. Go back into services and see if Task Scheduler is running. If not try starting it. Let me know what happens.

Last is two problems related to a Lexmark Printer. Do you have one?

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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #24 on: June 19, 2012, 09:40:29 PM »
 I ran the C-Cleaner and still tried to roll back the driver.  I ended up having to re-install IE9 as I ran into the same problem again with not being able to download pdf documents from a link to my online class. 

I uninstalled Foxit Reader and reinstalled it and was able to do it again.  For some reason Adobe Reader 11 was put back on my computer after uninstalling it.  Maybe it was conflicting with Foxit when trying to view pdf documents from a link in my online class.  I uninstalled Adobe Reader 11 and it seems to have corrected it. 

I rolled back my drivers and then tried to update them and it said I had the most current drivers installed.  I am still getting an error message when I reboot my computer for some kind of incompatible error message but I can't seem to remember what it is.  Maybe I shouldn't worry about it if everything else is functioning properly from what I can tell.  Do you have any thoughts on this?

Thanks again for all your help.

mizzoufan

Offline Hoov

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Re: PDF Run Time Error
« Reply #25 on: June 19, 2012, 09:48:54 PM »
Reboot your computer and write down the error you are getting. Let me know what that is. There may be something that we need to fix.

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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #26 on: June 20, 2012, 08:34:07 PM »
I rebooted my computer and I did get the error message again. 

The error message states Catylyst Control Center is not supported by the driver version of your graphics adapter.  Please update your ATI graphics driver or enable your ATI Adapter using the Displays Manager.

I went to the device manager and it says it is already installed and Windows has determined the driver software for your device is up to date.  ATI Radion 3600 Series.  I also checked to see if there were any device conflicts and there were no conflicts.  I also checked to make sure it was enabled and it is. 

Any other thoughts or suggestions you have would be appreciated.

Thanks,

mizzoufan

Offline Hoov

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Re: PDF Run Time Error
« Reply #27 on: June 20, 2012, 08:39:20 PM »
Is Catylyst Control Center listed in the Programs and Features in Control Panel? If there is, uninstall it. It will leave the drivers alone, or it should. The driver is separate from the control center.

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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #28 on: June 20, 2012, 09:31:46 PM »
Thank you!  The error message didn't come back up after uninstalling it. 

Were there any other issues in the logs that you thought I should address?

Have a good night.

mizzoufan

Offline Hoov

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Re: PDF Run Time Error
« Reply #29 on: June 20, 2012, 09:52:23 PM »
The only two other things that seem to appear with any regularity have to do with a lexmark printer, and with the task scheduler. Do you still have a lexmark printer? Take a look at the Task Scheduler service and make sure it is running.

Let me know.

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