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Author Topic: PDF Run Time Error  (Read 5760 times)

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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #45 on: June 28, 2012, 03:18:20 PM »
I ran the process explorer, went to the find tab and typed in winword.exe and nothing showed up.
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Offline Hoov

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Re: PDF Run Time Error
« Reply #46 on: June 28, 2012, 03:27:28 PM »
Strange. Do you have Office 2010 installed on your computer?
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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #47 on: June 28, 2012, 04:23:02 PM »
I have Office 2007 not 2010.
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Offline Hoov

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Re: PDF Run Time Error
« Reply #48 on: June 28, 2012, 04:53:13 PM »
Do you have a file name winword.exe on your computer anywhere?
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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #49 on: June 28, 2012, 05:01:33 PM »
Unfortunately no.  I have done a search for winword.exe from the start menu and hit enter and a blank word document opens.

I also went into programs and features and looked for a winword.exe file and didn't find that name or file

Then I ran the process explorer and it came up empty as well.

I'm sorry but I just can't seem to find it.

mizzoufan
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Offline Hoov

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Re: PDF Run Time Error
« Reply #50 on: June 28, 2012, 05:35:43 PM »
Well doesn't that just feel like a ton of bricks on my big toe. That was the file that the Acronis logs were pointing out. Let me do some digging.
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Offline Hoov

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Re: PDF Run Time Error
« Reply #51 on: June 28, 2012, 05:38:34 PM »
Can you tell me what the full name of the Acronis product you are using?
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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #52 on: July 01, 2012, 08:25:16 AM »
Not sure if I posted the name of the back up software I'm using but it is called Acronis True Image Home 2010.

I must really have a problem.

Thanks,

mizzoufan
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Offline Hoov

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Re: PDF Run Time Error
« Reply #53 on: July 01, 2012, 09:02:47 AM »
Well I hate to say it, but I have no answer for this problem. I was going to contact Acronis and see what they said, but from there website it is impossible for a non owner to contact anyone but sales. I have found a few similar issues, but in every case the program causing the problem was actually installed on the computer. If you do contact them, make sure to send them the same xml file you sent me.

That was the last reoccurring problem in the event viewer logs.

Are you having any other problems with the computer, have any questions or concerns?
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Offline mizzoufan

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Re: PDF Run Time Error
« Reply #54 on: July 02, 2012, 02:21:18 PM »
Nothing comes to mind for any other issues.  The other day I was having trouble again viewing online pdf documents so I downloaded Mozilla Firefox.  I still have IE 9 on my computer.  As long as this doesn't cause conflicts to have two browsers I will just keep both of them.  Do you see any issues with having two browsers on my computer?

Thank you very much for your help and have a great 4th of July.
mizzoufan
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Offline Hoov

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Re: PDF Run Time Error
« Reply #55 on: July 02, 2012, 03:20:51 PM »
Nope I have 4 browsers installed full time and a couple more I install and uninstall as needed.

Have a good one.
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