images/video/animation blocked in firefox

[khatru7491]

Facebook games won't load. Podcasts & videos from Dolphins.com, Miami Herald, NFL.com will not load or play. No problem playing in IE.
I don't even know where to start on this issue.

[khatru7491]

Problem appeared when FF updated to ver12 so I went back to ver11 and its back to normal. It would be interesting to know exact problem but I guess Mozilla will figure it out.

[Hoov]

I can confirm the problem with Facebook games, but the rest seems to work fine. Did you try clearing your browser cache?

[khatru7491]

Yes, and ran Ccleaner & MBAM.
Oh Lord is my memory or whatever getting bad! I copied the log (below) then forgot to go back and delete them. Could the PUPs have been the problem?

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.12.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
james&gyegye :: HASSENPFEFFER [administrator]

Protection: Enabled

6/12/2012 4:49:06 PM
mbam-log-2012-06-12 (18-13-43).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 476420
Time elapsed: 34 minute(s), 19 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 16
HKCR\CLSID\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> No action taken.
HKCR\TypeLib\{44444444-4444-4444-4444-440044344491} (PUP.GamePlayLab) -> No action taken.
HKCR\Interface\{55555555-5555-5555-5555-550055345591} (PUP.GamePlayLab) -> No action taken.
HKCR\CrossriderApp0003491.BHO.1 (PUP.GamePlayLab) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> No action taken.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> No action taken.
HKCR\CrossriderApp0003491.BHO (PUP.GamePlayLab) -> No action taken.
HKCR\CrossriderApp0003491.FBApi (PUP.CrossFire.Gen) -> No action taken.
HKCR\CrossriderApp0003491.FBApi.1 (PUP.CrossFire.Gen) -> No action taken.
HKCR\CrossriderApp0003491.Sandbox (PUP.CrossFire.Gen) -> No action taken.
HKCR\CrossriderApp0003491.Sandbox.1 (PUP.CrossFire.Gen) -> No action taken.
HKCU\Software\Cr_Installer\3491 (Adware.GamePlayLab) -> No action taken.
HKCU\SOFTWARE\INSTALLEDBROWSEREXTENSIONS\215 APPS (PUP.CrossFire.SA) -> No action taken.

Registry Values Detected: 1
HKCU\Software\InstalledBrowserExtensions\215 Apps|3491 (PUP.CrossFire.SA) -> Data: Vid-Saver -> No action taken.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Program Files (x86)\Vid-Saver\Vid-Saver.dll (PUP.GamePlayLab) -> No action taken.

(end)

[Hoov]

The Crossfire PUP might be the problem, but I would still remove them all. That Game PUP seems to be connected with other malware.

[khatru7491]

I removed them and ran MBAM again. It found another PUP. Removed that. I re-installed FF-14, same Facebook problem, but the rest worked okay. So I removed FF-14 and installed FF-12 and disabled auto-update for now until they find a solution for the Facebook problem unless you advise otherwise.
And what are your thoughts on Google Chrome or Safari?

[Hoov]

I use both occasionally. They are both good browsers.

Have you sent Mozilla a bug report?

[khatru7491]

You say 'occasionally'. In what situations do you use different browsers?
What do you personally use as your main browser?

I didn't think of reporting it. How would I go about doing that??

[Hoov]

My main browser is Firefox. I use other browsers in troubleshooting problems that I encounter or that people I help encounter. I use Firefox mainly because with addons I can customize it with addons to do what I want it to do.

About your problem, I was looking for the page to send them feedback (which is here) and I thought to do a search on your problem and came up with this.

[khatru7491]

I finally turned off 'Web Download & Recording in RealPlayer' and that solved the problem.
I found the solution through following your suggestion to file a report here:
http://support.mozilla.org/en-US/kb/flash-113-doesnt-load-video-firefox?s=Facebook+games+do+not+load+in+Firefox+14&r=3&e=es&as=s
Thanks again for your help.

[Hoov]

I would never have gotten to that. I stopped using RealPlayer a long time ago. I have the real alternative player installed.

[khatru7491]

I'll give it a try.
I'm just happy to get back to using Firefox. I couldn't get comfortable using IE or Chrome not being able to customize the toolbar to the extent that FF allows and of course the performance difference.