[Resolvd K] Unable to Update Security Software/Run programs/Slow computer

[masteh]

Dear experts,

My laptop started to run really slow last week, it doesn't run my antivirus (Norton 360) updates, scans and most of other programs. It is nearly impossible to turn it off since the 'Windows is shutting down' screen doesnt disappear and the only way I can realistically turn it off is by holding the shut down button. Furthermore it takes about 5 minutes to turn on.

Unfortunately I don't know what I could be infected with since Norton doesn't perform any scans.

In addition to this I tried returning my laptop to factory settings however the laptop refuses to restart.

I have just tried to run a DDS scan and unfortunately it freezed. I have tried to do it again however it froze again and again at exactly the same place. Is there anything else I could possibly do? (I have disabled A/V and disconnected internet prior to starting DDS as instructed)

Any help would be greatly appreciated.

Yours,
masteh

[kevinf80]

What is your Operating System, XP Vista or W7, also 32 or 64 bit. Do you have access to another PC?

[masteh]

Hi kevinf80,

Thanks for a very quick reply. Its Windows 7 64 bit. I am currently typing from my infected laptop however I also have access to my main PC which is running Windows Vista.

[kevinf80]

See if you can do the following, you will need a flash drive (usb memory stick)

Download Farbar Recovery Scan Toolx64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options I give two methods, use whichever is convenient for  you.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.
  

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
  
• Select Your Country as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.
  

On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
  
• In the command window type in notepad and press Enter.
  
• The notepad opens. Under File menu select Open.
  
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type  e:\frst64)  and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
  
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
  
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Kevin

[masteh]

Unfortunately after selecting the 'Repair your computer menu item' I get a message in command prompt saying 'couldn't perform the screening because couldn't detect 2 HDDs on this system'.

I wrote this from my second computer, the laptop is left with this cmd message appearing on the screen just in case you need any more information about it.

Thanks,
masteh

[kevinf80]

That is a new one on me, can you start over and try again.

[masteh]

I have just done as you requested Kevin and unfortunately once again exactly the same thing appears.

CMD shows:
REM Model :
REM Caption: Hitachi HTS547575A9E384 ATA device
REM DeviceID : \\.\PHYSICALDRIVE0
REM SCSIBus: 0
REM SCSIPort: 0
REM Particions : 4
REM PNPDeviceID = IDE\DISKHITACHI_HTS547575A9E384____________________________JE4OA50A\5&3A03B7D1&0&0.0.0
REM
REM
REM [RESULT]
REM couldn't perform the screening because couldn't detect 2HDDs on this system

C:\system.sav\util\MBRINST.EXE /INI C:\system.sav\util\MBR.INI /U /Q
ECHO MBRInst returned %ErrorLevel% >> C:\system.savzlogs\MBRINST.LOG

I have just typed up exactly what appears on my laptops CMD when I follow your instructions.

Thanks,
masteh

[kevinf80]

Hiya masteh,

I`m not sure why the procedure has returned that error, OK to try and get started do the following:

(Create the tool on your PC)

Download the Windows Defender Offline Tool and save to your Desktop.
You will have to select the correct version for your system, either 32 or 64 bit



Double click to run the tool, Windows 7 or Vista user right click and select "Run as Administrator"

Read the instructions in the new window and select "Next"



In the new window accept the agreement:



In the new window select your USB Flash Drive, then select "Next"



In the new window ensure you Flash drive is selected, if not click on "Refresh" then select "Next"



In the new window accept the formatting alert by selecting "Next"



Files will be Downloaded:



Files will be processed and created



Flash drive will be formatted and prepared



Files will be added to the Flash Drive and the tool will be created.



The procedure is finished and the Tool created, click on "Finish" to complete.



Plug the USB into the sick PC and boot up, if it does not boot from the flash drive change the boot options as required,  Use F12 as it boots, change options...
As it boots you`ll see files being loaded and the windows splash screen, eventually the tool will run a "Quick Scan" follow the prompts and deal with what it finds.
When complete do a full scan, deal with what it finds.
When finished, remove the USB stick then press the Esc key to boot into regular windows.
Navigate to the following file:
"C:\windows\windows defender offline\support\mssWrapper.log" Open with notepad and copy and paste it into a reply.

Kevin...

[masteh]

Hey Kevin,

I have followed your steps once again and installed the windows defender offline tool onto the flash drive.

I have changed the boot order to boot up first from flash drive and inserted the flash drive.

Windows started loading up and windows defender started loading up however it never loaded up/froze. I have tried it four times and exactly the same thing happens. It doesn't want to load up. During my longest attempt I have left it loading for 11 hours.

Is there anything else I can do?

Thanks,
masteh

[kevinf80]

Hiya masteh,

You mention trying a factory reset in your opening post, What happened when you tried that? did your system fail during the process?

In addition to this I tried returning my laptop to factory settings however the laptop refuses to restart.

It will be prudent to check the health of your HDD before we do anything else, use the following link, all of the instructions are there for you:

http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

Let me know how you get on,

Kevin

[masteh]

When I tried to perform a factory reset the computer wouldn't just do anything after clicking the 'factory reset' button. It should have restarted, but that particular window just didn't respond.

As I turned on my laptop to check the health of my HDD, my laptop automatically started scanning my HDD for faults.

As the scan is going so far, it has found several file record segments which are unreadable.

I will let it continue for now and follow your instructions when my laptop completes this automatic HDD scan - unless you want me to cancel it and do yours straight away (if you do just post it).

Thanks,
masteh

[kevinf80]

Let the health check continue, doesn`t sound too good from your description...

[masteh]

Hey Kevin,

After the scan performed by my laptop my HDD issues seem to be fixed and everything is running as it was before.

I will now upload the DDS results - since I am able to run everything again (I think).

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Michael Ratajczak at 12:55:05 on 2012-07-03
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.6092.3883 [GMT 1:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k WbioSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\SysWOW64\ezSharedSvcHost.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\HP SimplePass 2011\TouchControl.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\HP SimplePass 2011\BioMonitor.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Windows\system32\sppsvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Windows\system32\DllHost.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpConnectionManager.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
C:\Program Files (x86)\Sony\Sony PC Companion\PCCompanion.exe
C:\Program Files (x86)\Sony\Sony PC Companion\PCCompanionInfo.exe
C:\Program Files (x86)\Sony\Sony PC Companion\PCCService.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\IPS\IPSBHO.DLL
BHO: TrueSuite Website Log On: {8590886e-ec8c-43c1-a32c-e4c2b0b6395b} - C:\Program Files (x86)\HP SimplePass 2011\IEBHO.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coIEPlg.dll
uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
uRun: [Sony PC Companion] "C:\Program Files (x86)\Sony\Sony PC Companion\PCCompanion.exe" /Background
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun: [<NO NAME>]
mRun: [HPConnectionManager] C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: EnableShellExecuteHooks = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{5B6656E5-8D83-4E52-9AAB-33C52CC0ABC7} : DhcpNameServer = 148.88.17.32 148.88.25.32
TCP: Interfaces\{9CD96D30-40CF-4786-BC57-51EFDB312211} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{9CD96D30-40CF-4786-BC57-51EFDB312211}\244564F4E4 : DhcpNameServer = 192.168.22.22 192.168.22.23
TCP: Interfaces\{9CD96D30-40CF-4786-BC57-51EFDB312211}\2445F40756E6A7F6E656 : DhcpNameServer = 192.168.22.22 192.168.22.23
TCP: Interfaces\{9CD96D30-40CF-4786-BC57-51EFDB312211}\4586F6D637F6E6632414735324 : DhcpNameServer = 192.168.1.254
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SEH: EasyBits ShellExecute Hook: {e54729e8-bb3d-4270-9d49-7389ea579090} - C:\Windows\SysWow64\EZUPBH~1.DLL
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64:     AcroIEHelperStub - No File
BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coIEPlg.dll
BHO-X64:     Symantec NCO BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\IPS\IPSBHO.DLL
BHO-X64:     Symantec Intrusion Prevention - No File
BHO-X64: TrueSuite Website Log On: {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2011\IEBHO.dll
BHO-X64:     TSBHO Class - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
BHO-X64:     URLRedirectionBHO - No File
BHO-X64: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coIEPlg.dll
mRun-x64: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun-x64: [(Default)]
mRun-x64: [HPConnectionManager] C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
mRun-x64: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
IE-X64: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
SEH-X64: EasyBits ShellExecute Hook: {E54729E8-BB3D-4270-9D49-7389EA579090} - C:\Windows\SysWow64\EZUPBH~1.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Michael Ratajczak\AppData\Roaming\Mozilla\Firefox\Profiles\qk9e6qkf.default\
FF - prefs.js: network.proxy.type - 2
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\2\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SMR250;Symantec SMR Utility Service 2.5.0;C:\Windows\system32\drivers\SMR250.SYS --> C:\Windows\system32\drivers\SMR250.SYS [?]
R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\N360x64\0502020.003\SYMDS64.SYS --> C:\Windows\system32\drivers\N360x64\0502020.003\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\N360x64\0502020.003\SYMEFA64.SYS --> C:\Windows\system32\drivers\N360x64\0502020.003\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.2.1\Definitions\BASHDefs\20120619.001\BHDrvx64.sys [2012-6-19 1161376]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.2.1\Definitions\IPSDefs\20120702.001\IDSviA64.sys [2012-7-2 509088]
R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\N360x64\0502020.003\Ironx64.SYS --> C:\Windows\system32\drivers\N360x64\0502020.003\Ironx64.SYS [?]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\Drivers\N360x64\0502020.003\SYMNETS.SYS --> C:\Windows\system32\Drivers\N360x64\0502020.003\SYMNETS.SYS [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-1-3 63928]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-7-12 89600]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Service;C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe [2011-8-31 1166848]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2011-3-30 923984]
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2011-3-30 1001808]
R2 BTHSSecurityMgr;Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Security Service;C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2011-6-3 134928]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
R2 ezSharedSvc;Easybits Services for Windows;C:\Windows\System32\ezSharedSvcHost.exe [2011-4-10 514232]
R2 FPLService;TrueSuiteService;C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe [2011-2-18 265544]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-9-9 86072]
R2 HPAuto;HP Auto;C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe [2011-2-17 682040]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-7-5 227384]
R2 hpsrv;HP Service;C:\Windows\system32\Hpservice.exe --> C:\Windows\system32\Hpservice.exe [?]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2011-7-11 26680]
R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-7-12 13336]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccsvchst.exe [2012-7-2 130008]
R2 UNS;Intel(R) Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2011-7-12 2656280]
R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
R3 AMPPAL;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Virtual Adapter;C:\Windows\system32\DRIVERS\AMPPAL.sys --> C:\Windows\system32\DRIVERS\AMPPAL.sys [?]
R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2011-3-30 1321296]
R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\system32\DRIVERS\clwvd.sys --> C:\Windows\system32\DRIVERS\clwvd.sys [?]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-7-2 138912]
R3 hpCMSrv;HP Connection Manager 4.0 Service;C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe [2011-2-15 1071160]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]
R3 intelkmd;intelkmd;C:\Windows\system32\DRIVERS\igdpmd64.sys --> C:\Windows\system32\DRIVERS\igdpmd64.sys [?]
R3 MEIx64;Intel(R) Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]
R3 NETwNs64;___ Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\system32\DRIVERS\NETwNs64.sys --> C:\Windows\system32\DRIVERS\NETwNs64.sys [?]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\system32\DRIVERS\nusb3hub.sys --> C:\Windows\system32\DRIVERS\nusb3hub.sys [?]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\system32\DRIVERS\nusb3xhc.sys --> C:\Windows\system32\DRIVERS\nusb3xhc.sys [?]
R3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\system32\DRIVERS\RtsPStor.sys --> C:\Windows\system32\DRIVERS\RtsPStor.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
R3 Sony PC Companion;Sony PC Companion;C:\Program Files (x86)\Sony\Sony PC Companion\PCCService.exe [2012-4-23 155320]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
R3 wdkmd;Intel WiDi KMD;C:\Windows\system32\DRIVERS\WDKMD.sys --> C:\Windows\system32\DRIVERS\WDKMD.sys [?]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-4-1 257696]
S3 AMPPALP;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Protocol;C:\Windows\system32\DRIVERS\amppal.sys --> C:\Windows\system32\DRIVERS\amppal.sys [?]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-3-2 183560]
S3 BTHprint;Microsoft Bluetooth Printer Class;C:\Windows\system32\DRIVERS\bthprint.sys --> C:\Windows\system32\DRIVERS\bthprint.sys [?]
S3 btmaux;Intel Bluetooth Auxiliary Service;C:\Windows\system32\DRIVERS\btmaux.sys --> C:\Windows\system32\DRIVERS\btmaux.sys [?]
S3 btmhsf;btmhsf;C:\Windows\system32\DRIVERS\btmhsf.sys --> C:\Windows\system32\DRIVERS\btmhsf.sys [?]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 iBtFltCoex;iBtFltCoex;C:\Windows\system32\DRIVERS\iBtFltCoex.sys --> C:\Windows\system32\DRIVERS\iBtFltCoex.sys [?]
S3 MozillaMaintenance;Mozilla Maintenance Service;C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe [2012-6-3 129976]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2011-7-27 340240]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\system32\drivers\TsUsbGD.sys --> C:\Windows\system32\drivers\TsUsbGD.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-23 57184]
.
=============== Created Last 30 ================
.
2012-07-02 21:03:25   912504   ----a-w-   C:\Windows\System32\drivers\N360x64\0502020.003\symefa64.sys
2012-07-02 21:03:25   386168   ----a-w-   C:\Windows\System32\drivers\N360x64\0502020.003\symnets.sys
2012-07-02 21:03:24   744568   ----a-w-   C:\Windows\System32\drivers\N360x64\0502020.003\srtsp64.sys
2012-07-02 21:03:24   450680   ----a-w-   C:\Windows\System32\drivers\N360x64\0502020.003\symds64.sys
2012-07-02 21:03:24   40568   ----a-w-   C:\Windows\System32\drivers\N360x64\0502020.003\srtspx64.sys
2012-07-02 21:03:24   171128   ----a-r-   C:\Windows\System32\drivers\N360x64\0502020.003\ironx64.sys
2012-07-02 21:02:24   --------   d-----w-   C:\Windows\System32\drivers\N360x64\0502020.003
2012-07-02 20:39:47   2622464   ----a-w-   C:\Windows\System32\wucltux.dll
2012-07-02 20:39:07   99840   ----a-w-   C:\Windows\System32\wudriver.dll
2012-07-02 20:38:51   36864   ----a-w-   C:\Windows\System32\wuapp.exe
2012-07-02 20:38:51   186752   ----a-w-   C:\Windows\System32\wuwebv.dll
2012-06-20 17:26:34   --------   d-----w-   C:\Users\Michael Ratajczak\AppData\Local\Facebook
2012-06-09 19:26:30   --------   d-----w-   C:\ProgramData\Sony Ericsson
2012-06-09 19:26:26   --------   d-----w-   C:\Program Files (x86)\Sony Ericsson
2012-06-04 08:29:33   96376   ----a-w-   C:\Windows\System32\drivers\SMR250.SYS
2012-06-04 08:29:29   --------   d-----w-   C:\Users\Michael Ratajczak\AppData\Local\NPE
2012-06-03 21:28:33   --------   d-----w-   C:\Program Files (x86)\Mozilla Maintenance Service
2012-06-03 21:28:23   157352   ----a-w-   C:\Program Files (x86)\Mozilla Firefox\maintenanceservice_installer.exe
2012-06-03 21:28:23   129976   ----a-w-   C:\Program Files (x86)\Mozilla Firefox\maintenanceservice.exe
2012-06-03 14:17:12   --------   d-----w-   C:\Users\Michael Ratajczak\AppData\Roaming\Tific
2012-06-03 14:17:11   --------   d-----w-   C:\Users\Michael Ratajczak\AppData\Local\Symantec
.
==================== Find3M  ====================
.
2012-05-18 02:06:48   2311680   ----a-w-   C:\Windows\System32\jscript9.dll
2012-05-18 01:59:14   1392128   ----a-w-   C:\Windows\System32\wininet.dll
2012-05-18 01:58:39   1494528   ----a-w-   C:\Windows\System32\inetcpl.cpl
2012-05-18 01:55:22   173056   ----a-w-   C:\Windows\System32\ieUnatt.exe
2012-05-18 01:51:30   2382848   ----a-w-   C:\Windows\System32\mshtml.tlb
2012-05-17 22:45:37   1800192   ----a-w-   C:\Windows\SysWow64\jscript9.dll
2012-05-17 22:35:47   1129472   ----a-w-   C:\Windows\SysWow64\wininet.dll
2012-05-17 22:35:39   1427968   ----a-w-   C:\Windows\SysWow64\inetcpl.cpl
2012-05-17 22:29:45   142848   ----a-w-   C:\Windows\SysWow64\ieUnatt.exe
2012-05-17 22:24:45   2382848   ----a-w-   C:\Windows\SysWow64\mshtml.tlb
2012-05-15 01:32:33   3146752   ----a-w-   C:\Windows\System32\win32k.sys
2012-05-05 18:11:18   70304   ----a-w-   C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-05-05 18:11:18   419488   ----a-w-   C:\Windows\SysWow64\FlashPlayerApp.exe
2012-05-05 18:11:01   8769696   ----a-w-   C:\Windows\SysWow64\FlashPlayerInstaller.exe
2012-05-04 11:06:22   5559664   ----a-w-   C:\Windows\System32\ntoskrnl.exe
2012-05-04 10:03:53   3968368   ----a-w-   C:\Windows\SysWow64\ntkrnlpa.exe
2012-05-04 10:03:50   3913072   ----a-w-   C:\Windows\SysWow64\ntoskrnl.exe
2012-05-01 05:40:20   209920   ----a-w-   C:\Windows\System32\profsvc.dll
2012-04-28 03:55:21   210944   ----a-w-   C:\Windows\System32\drivers\rdpwd.sys
2012-04-26 05:41:56   77312   ----a-w-   C:\Windows\System32\rdpwsx.dll
2012-04-26 05:41:55   149504   ----a-w-   C:\Windows\System32\rdpcorekmts.dll
2012-04-26 05:34:27   9216   ----a-w-   C:\Windows\System32\rdrmemptylst.exe
2012-04-24 05:37:37   184320   ----a-w-   C:\Windows\System32\cryptsvc.dll
2012-04-24 05:37:37   140288   ----a-w-   C:\Windows\System32\cryptnet.dll
2012-04-24 05:37:36   1462272   ----a-w-   C:\Windows\System32\crypt32.dll
2012-04-24 04:36:42   140288   ----a-w-   C:\Windows\SysWow64\cryptsvc.dll
2012-04-24 04:36:42   1158656   ----a-w-   C:\Windows\SysWow64\crypt32.dll
2012-04-24 04:36:42   103936   ----a-w-   C:\Windows\SysWow64\cryptnet.dll
2012-04-07 12:31:40   3216384   ----a-w-   C:\Windows\System32\msi.dll
2012-04-07 11:26:29   2342400   ----a-w-   C:\Windows\SysWow64\msi.dll
.
============= FINISH: 12:57:33.79 ===============















.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 18/08/2011 12:47:25
System Uptime: 03/07/2012 12:48:20 (0 hours ago)
.
Motherboard: Hewlett-Packard |  | 1656
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz | CPU1 | 782/1333mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 684 GiB total, 627.108 GiB free.
D: is FIXED (NTFS) - 14 GiB total, 1.555 GiB free.
E: is CDROM ()
F: is FIXED (FAT32) - 0 GiB total, 0.083 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP86: 02/07/2012 21:28:25 - Windows Update
RP87: 02/07/2012 21:37:57 - Windows Update
RP88: 02/07/2012 22:31:51 - Norton 360 Registry Clean
RP89: 02/07/2012 23:00:02 - Windows Update
RP90: 03/07/2012 12:55:25 - Sony PC Companion
.
==== Installed Programs ======================
.
Adobe Reader X (10.1.2) MUI
Adobe Shockwave Player 11.5
Agatha Christie - Peril at End House
Bejeweled 2 Deluxe
Bejeweled 3
Bing Bar
Blackhawk Striker 2
Blasterball 3
Bounce Symphony
Build-a-lot 2
Cake Mania
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
Catalyst Control Center Profiles Mobile
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
CyberLink YouCam
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Diner Dash 2 Restaurant Rescue
Dora's World Adventure
Energy Star Digital Logo
ESU for Microsoft Windows 7
Evernote v. 4.2.2
Farm Frenzy
FATE - The Traitor Soul
Final Drive Nitro
Hewlett-Packard ACLM.NET v1.1.2.0
HP Connection Manager
HP Customer Experience Enhancements
HP Documentation
HP Games
HP On Screen Display
HP Power Manager
HP Quick Launch
HP Setup
HP Setup Manager
HP SimplePass 2011
HP Software Framework
HP Support Assistant
IDT Audio
Intel(R) Display Audio Driver
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Intel(R) Wireless Display
Java Auto Updater
Java(TM) 6 Update 24
Junk Mail filter update
Magic Desktop
Mah Jong Medley
Mesh Runtime
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Mozilla Firefox 12.0 (x86 en-GB)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
Mystery P.I. - Stolen in San Francisco
Namco All-Stars PAC-MAN
Norton 360
Penguins!
Plants vs. Zombies - Game of the Year
Poker Superstars III
Polar Bowler
Polar Golfer
PX Profile Update
Realtek Ethernet Controller Driver
Realtek PCIE Card Reader
Recovery Manager
Renesas Electronics USB 3.0 Host Controller Driver
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598039) 32-Bit Edition
Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition
Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)
Security Update for Microsoft Visio Viewer 2010 (KB2597981) 32-Bit Edition
Slingo Supreme
Sony PC Companion 2.10.079
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
30/06/2012 22:33:56, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Bluetooth Device Monitor service to connect.
30/06/2012 22:33:56, Error: Service Control Manager [7000]  - The Bluetooth Device Monitor service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
02/07/2012 22:37:40, Error: iaStor [9]  - The device, \Device\Ide\iaStor0, did not respond within the timeout period.
02/07/2012 22:28:39, Error: Microsoft-Windows-WMPNSS-Service [14332]  - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
02/07/2012 21:26:16, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
02/07/2012 20:32:21, Error: Service Control Manager [7022]  - The Windows Search service hung on starting.
02/07/2012 20:26:47, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Norton 360 service to connect.
02/07/2012 20:26:47, Error: Service Control Manager [7000]  - The Norton 360 service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
02/07/2012 00:13:34, Error: Service Control Manager [7022]  - The Server service hung on starting.
02/07/2012 00:13:34, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  After starting, the service hung in a start-pending state.
02/07/2012 00:01:17, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service.
02/07/2012 00:00:43, Error: Service Control Manager [7001]  - The HomeGroup Listener service depends on the Server service which failed to start because of the following error:  After starting, the service hung in a start-pending state.
01/07/2012 12:34:00, Error: Service Control Manager [7022]  - The Intel(R) Management and Security Application User Notification Service service hung on starting.
01/07/2012 12:31:45, Error: Service Control Manager [7022]  - The Windows Update service hung on starting.
01/07/2012 12:30:11, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WSearch service.
.
==== End Of File ===========================

[kevinf80]

Was there any feedback or log from the health check? Did you get any type of report to say what was fixed...

[masteh]

Unfortunately I left the laptop overnight in another room and when I woke up it has already started up.