[Resolved] Dell Studio Only Works in Safe Mode #2

[Hoov]

Please reboot the computer and then send me a new set of event viewer logs.

[Hoov]

Please follow the steps under the resolution title here.

go to the control panel and then to the system control panel and go to Advanced system settings / Perfs / Settings / Advanced / Modify
Unselect automatic setting
Select the drive where to create your swap (c:\ ) and define minimum size > size of your memory. For example, if you have 4096 MB of memory put the minimum size at 4100 and maximum at 4101
Click on set / OK
Restart Computer

Goto Control Panel\System and Maintenance\System
Click on "Advanced System Settings" on the left panel
Under "Startup and Recovery" select "Settings"
Make sure you have a check mark beside "Write and event to the system log"
Put the link of folder on C:

Reboot the computer again. Go back into the event viewer logs and see if this entry is in there after the last reboot.

Type :      Error
Date :      8/9/2012
Time :      00:17:12
Event :      46
Source :      volmgr
Category :   None
User :      N/A
Computer :   J-PC
Description:
Crash dump initialization failed!

Let me know.

[tenchi2]

I got the error after the last reboot.

[Hoov]

How much memory do you have installed in the computer? And what size did you put in for the swap file?

[tenchi2]

I have 4 Gigs of RAM so I used 4100 and 4101.

When I go back into Startup and Recovery Settings to confirm that "Write and event to the system log" is checked, it is always unchecked.

[Hoov]

Is this computer a dual boot system, or has it been a dual boot system in the past?

Can you go to the admin tools and then to the computer managment tool, on the lest side click the disk management, and then give me a screenshot of the entire center section of the window.

[tenchi2]

I don't think it has been a dual boot system. I just use it like it came to me via Dell website.

I attached the screenshot.

[Hoov]

Is this the only problem left with your computer?

[tenchi2]

Yes. Otherwise , the computer has been running fine. I don't get any freezing or error screens.

[Hoov]

I am going to get some other expert opinions on this. It should be working.

[Hoov]

I have consulted with one of the other staff here, and there is some evidence that you still have a hard disk error, 3 days after we last ran chkdsk on your system, there was a log entry that your harddrive was corrupted. This could be a simple problem that the dirty bit for the health of the drive is set. So to fix them I need you to run chkdsk on your drives again.

Reboot your computer to safe mode with command prompt and type in chkdsk c:\ /f /r >c.txt and hit enter.

Once that is done type in chkdsk d:\ /f /r > d.txt

Once that is done, reboot the computer normally and then go to c:\ and open both the c.txt and d.txt and paste them both into a reply.

[tenchi2]

I tried running the commands and left my computer on for hours but when I checked the file all it had was this:

"The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Chkdsk may run if this volume is dismounted first.
ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.
Would you like to force a dismount on this volume? (Y/N) "

Is there a way to work around this since no text appears when you add the save log command? How do you know when the check/repair is finished? The computer didn't restart or indicate anything on the screen that it was finished or couldn't go any further.

[Hoov]

It did not run, You can tell from this,

The type of the file system is NTFS.
Cannot lock current drive.

Open up a Windows explorer window and right click on the C: drive and select properties. In the error checking box, click the check now button. Then in the popup box, make sure both boxes are checked, and then click on the start button. It should ask you if you want to schedule a scan for the next time the computer reboots. Select yes, then reboot the computer.

Let me know what happens.

[tenchi2]

I ran chkdsk normally and found the event viewer log for C drive.

For drive C:

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          8/14/2012 3:34:35 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      J-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.                         
  271168 file records processed.                                 

  1006 large file records processed.                           

  0 bad file records processed.                             

  0 EA records processed.                                   

  64 reparse records processed.                               

  338644 index entries processed.                                 

  0 unindexed files processed.                               

  271168 security descriptors processed.                         

Cleaning up 83 unused index entries from index $SII of file 0x9.
Cleaning up 83 unused index entries from index $SDH of file 0x9.
Cleaning up 83 unused security descriptors.
  33739 data files processed.                                   

CHKDSK is verifying Usn Journal...
  33979104 USN bytes processed.                                     

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  271152 files processed.                                         

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  48944937 free clusters processed.                                 

Free space verification is complete.
Windows has checked the file system and found no problems.

 302290037 KB total disk space.
 106002592 KB in 192709 files.
    116724 KB in 33740 indexes.
       132 KB in bad sectors.
    390841 KB in use by the system.
     65536 KB occupied by the log file.
 195779748 KB available on disk.

      4096 bytes in each allocation unit.
  75572509 total allocation units on disk.
  48944937 allocation units available on disk.

Internal Info:
40 23 04 00 9c 74 03 00 15 f1 05 00 00 00 00 00  @#...t..........
6d 88 00 00 40 00 00 00 00 00 00 00 00 00 00 00  m...@...........
42 00 00 00 a2 73 c5 77 98 89 1c 00 98 81 1c 00  B....s.w........

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-14T19:34:35.000Z" />
    <EventRecordID>53576</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>J-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.                         
  271168 file records processed.                                 

  1006 large file records processed.                           

  0 bad file records processed.                             

  0 EA records processed.                                   

  64 reparse records processed.                               

  338644 index entries processed.                                 

  0 unindexed files processed.                               

  271168 security descriptors processed.                         

Cleaning up 83 unused index entries from index $SII of file 0x9.
Cleaning up 83 unused index entries from index $SDH of file 0x9.
Cleaning up 83 unused security descriptors.
  33739 data files processed.                                   

CHKDSK is verifying Usn Journal...
  33979104 USN bytes processed.                                     

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  271152 files processed.                                         

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  48944937 free clusters processed.                                 

Free space verification is complete.
Windows has checked the file system and found no problems.

 302290037 KB total disk space.
 106002592 KB in 192709 files.
    116724 KB in 33740 indexes.
       132 KB in bad sectors.
    390841 KB in use by the system.
     65536 KB occupied by the log file.
 195779748 KB available on disk.

      4096 bytes in each allocation unit.
  75572509 total allocation units on disk.
  48944937 allocation units available on disk.

Internal Info:
40 23 04 00 9c 74 03 00 15 f1 05 00 00 00 00 00  @#...t..........
6d 88 00 00 40 00 00 00 00 00 00 00 00 00 00 00  m...@...........
42 00 00 00 a2 73 c5 77 98 89 1c 00 98 81 1c 00  B....s.w........

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>

For drive d - according to notepad log

CHKDSK is verifying files (stage 1 of 5)...
 0 percent complete. (0 of 11648 file records processed)       
 1 percent complete. (1165 of 11648 file records processed)       
 2 percent complete. (2330 of 11648 file records processed)       
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 8 percent complete. (9319 of 11648 file records processed)       
 9 percent complete. (10484 of 11648 file records processed)       
  11648 file records processed.                                 

File verification completed.
  2 large file records processed.                           

  0 bad file records processed.                             

  0 EA records processed.                                   

  0 reparse records processed.                               

CHKDSK is verifying indexes (stage 2 of 5)...
11 percent complete. (3134 of 16384 index entries processed)       
12 percent complete. (6269 of 16384 index entries processed)       
13 percent complete. (9403 of 16384 index entries processed)       
13 percent complete. (11866 of 16384 index entries processed)       
13 percent complete. (12128 of 16384 index entries processed)       
14 percent complete. (12538 of 16384 index entries processed)       
14 percent complete. (13956 of 16384 index entries processed)       
  16384 index entries processed.                                 

Index verification completed.
  0 unindexed files processed.                               

CHKDSK is verifying security descriptors (stage 3 of 5)...
16 percent complete. (7268 of 11648 descriptors processed)         
  11648 security descriptors processed.                         

Security descriptor verification completed.
  2369 data files processed.                                   

CHKDSK is verifying Usn Journal...
  1008256 USN bytes processed.                                     

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
16 percent complete. (2366 of 11632 files processed)               
17 percent complete. (2531 of 11632 files processed)               
17 percent complete. (3233 of 11632 files processed)               
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17 percent complete. (11447 of 11632 files processed)               
17 percent complete. (11449 of 11632 files processed)               
17 percent complete. (11455 of 11632 files processed)               
17 percent complete. (11526 of 11632 files processed)               
17 percent complete. (11578 of 11632 files processed)               
  11632 files processed.                                         

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
18 percent complete. (1189 of 771391 free clusters processed)       
19 percent complete. (9974 of 771391 free clusters processed)       
20 percent complete. (19974 of 771391 free clusters processed)       
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99 percent complete. (762328 of 771391 free clusters processed)       
  771391 free clusters processed.                                 

Free space verification is complete.
Windows has checked the file system and found no problems.

  10239999 KB total disk space.
   7081380 KB in 9184 files.
      6384 KB in 2370 indexes.
         0 KB in bad sectors.
     66671 KB in use by the system.
     53248 KB occupied by the log file.
   3085564 KB available on disk.

      4096 bytes in each allocation unit.
   2559999 total allocation units on disk.
    771391 allocation units available on disk.

[Hoov]

Go back into Startup and Recovery Settings and see if  "Write and event to the system log" will stay checked.