[Resolved] Internet Explorer opens and then closes immediately

[mjmustang]

Tonight I downloaded a program that was suppose to help me create a bootable USB flash drive.  Of course the download included a bunch of extra unnecessary programs.  After this was installed, I noticed that my IE windows were not stable.  I closed all the windows and now I am not able to open Internet Explorer.  As soon as I open I see the IE window for 2 seconds, then it disappears.  I rebooted several times.  I ran a full scan with MS Security Essentials - it found one item and removed it.  

Thank you in advance for assisting me!!!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by home at 21:54:53 on 2012-08-10
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.2046.1552 [GMT -4:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
d:\Program Files\Microsoft Security Client\MsMpEng.exe
D:\WINDOWS\System32\svchost.exe -k netsvcs
D:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
D:\Program Files\Common Files\Java\Java Update\jusched.exe
D:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
D:\Program Files\HP\HP Software Update\HPWuSchd2.exe
D:\Program Files\Intel\Intel Desktop Utilities\ipTray.exe
D:\Program Files\AirPort\APAgent.exe
D:\Program Files\Real\RealPlayer\update\realsched.exe
D:\Program Files\Microsoft Security Client\msseces.exe
D:\Program Files\IDT\WDM\sttray.exe
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
svchost.exe
D:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
D:\Program Files\Bonjour\mDNSResponder.exe
D:\WINDOWS\system32\svchost.exe -k hpdevmgmt
D:\WINDOWS\system32\svchost.exe -k HPService
D:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
D:\Program Files\Intel\Intel Desktop Utilities\iduServ.exe
D:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
D:\Program Files\Java\jre6\bin\jqs.exe
D:\WINDOWS\System32\svchost.exe -k HPZ12
D:\WINDOWS\System32\svchost.exe -k HPZ12
D:\WINDOWS\System32\svchost.exe -k imgsvc
D:\WINDOWS\system32\SearchIndexer.exe
D:\WINDOWS\system32\wuauclt.exe
D:\WINDOWS\system32\wscntfy.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://my.yahoo.com/
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - d:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: {0347C33E-8762-4905-BF09-768834316C61} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - d:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - d:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - d:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - d:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - d:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - d:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - d:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - d:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - d:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] d:\windows\system32\ctfmon.exe
mRun: [IAAnotif] d:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [StartCCC] "d:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [SunJavaUpdateSched] "d:\program files\common files\java\java update\jusched.exe"
mRun: [HP Software Update] d:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [ipTray.exe] "d:\program files\intel\intel desktop utilities\ipTray.exe"
mRun: [APSDaemon] "d:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [AirPort Base Station Agent] "d:\program files\airport\APAgent.exe"
mRun: [Adobe ARM] "d:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [TkBellExe] "d:\program files\real\realplayer\update\realsched.exe"  -osboot
mRun: [iTunesHelper] "d:\program files\itunes\iTunesHelper.exe"
mRun: [MSC] "d:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
IE: E&xport to Microsoft Excel - d:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - d:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - d:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - d:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
Trusted Zone: intuit.com\ttlc
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://windowsupdate.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1319642107750
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect118.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.5.3.0.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{AE3FF6A7-B274-4A74-8C96-EBD0D4C5042D} : DhcpNameServer = 192.168.1.1
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - d:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - d:\program files\windows desktop search\MSNLNamespaceMgr.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;d:\windows\system32\drivers\MpFilter.sys [2011-4-18 171064]
R1 MpKsl0320343f;MpKsl0320343f;d:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{e79f753c-ca6c-41fc-a8d6-8dfcc0c2a92a}\MpKsl0320343f.sys [2012-8-10 29904]
R2 IduService;Intel(R) Desktop Utilities Service;d:\program files\intel\intel desktop utilities\iduServ.exe [2009-1-22 124928]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;d:\program files\common files\intuit\update service v4\IntuitUpdateService.exe [2011-8-25 13672]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;d:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate):\program files\google\update\GoogleUpdate.exe [2012-1-20 136176]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;d:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-3-29 253600]
S3 cpudrv;cpudrv;d:\program files\systemrequirementslab\cpudrv.sys [2009-12-18 11336]
S3 gupdatem;Google Update Service (gupdatem):\program files\google\update\GoogleUpdate.exe [2012-1-20 136176]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;d:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-08-11 01:34:22   29904   ----a-w-   d:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{e79f753c-ca6c-41fc-a8d6-8dfcc0c2a92a}\MpKsl0320343f.sys
2012-08-11 00:50:38   --------   d-----w-   d:\documents and settings\home\application data\Malwarebytes
2012-08-11 00:50:08   --------   d-----w-   d:\documents and settings\all users\application data\Malwarebytes
2012-08-11 00:12:54   6891424   ----a-w-   d:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{e79f753c-ca6c-41fc-a8d6-8dfcc0c2a92a}\mpengine.dll
2012-08-10 22:54:36   --------   d-----w-   D:\DriveKey
2012-08-10 13:35:16   6891424   ----a-w-   d:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
.
==================== Find3M  ====================
.
2012-06-13 13:19:59   1866112   ----a-w-   d:\windows\system32\win32k.sys
2012-06-05 15:50:25   1372672   ------w-   d:\windows\system32\msxml6.dll
2012-06-05 15:50:25   1172480   ----a-w-   d:\windows\system32\msxml3.dll
2012-06-04 04:32:08   152576   ----a-w-   d:\windows\system32\schannel.dll
2012-06-02 19:19:44   22040   ----a-w-   d:\windows\system32\wucltui.dll.mui
2012-06-02 19:19:38   219160   ----a-w-   d:\windows\system32\wuaucpl.cpl
2012-06-02 19:19:38   15384   ----a-w-   d:\windows\system32\wuaucpl.cpl.mui
2012-06-02 19:19:34   15384   ----a-w-   d:\windows\system32\wuapi.dll.mui
2012-06-02 19:19:30   17944   ----a-w-   d:\windows\system32\wuaueng.dll.mui
2012-06-02 19:18:58   275696   ----a-w-   d:\windows\system32\mucltui.dll
2012-06-02 19:18:58   214256   ----a-w-   d:\windows\system32\muweb.dll
2012-06-02 19:18:58   17136   ----a-w-   d:\windows\system32\mucltui.dll.mui
2012-05-31 13:22:09   599040   ----a-w-   d:\windows\system32\crypt32.dll
2012-05-16 15:08:26   916992   ----a-w-   d:\windows\system32\wininet.dll
.
============= FINISH: 21:55:01.07 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 10/26/2011 10:26:00 AM
System Uptime: 8/10/2012 9:33:45 PM (0 hours ago)
.
Motherboard: Intel Corporation |  | D975XBX2
Processor: Intel(R) Core(TM)2 CPU          6400  @ 2.13GHz | J3E1 | 2133/266mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 112 GiB total, 12.134 GiB free.
D: is FIXED (NTFS) - 233 GiB total, 99.794 GiB free.
E: is CDROM ()
F: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: PCI Device
Device ID: PCI\VEN_11AB&DEV_6145&SUBSYS_58428086&REV_A1\4&2D8B019B&0&00E4
Manufacturer:
Name: PCI Device
PNP Device ID: PCI\VEN_11AB&DEV_6145&SUBSYS_58428086&REV_A1\4&2D8B019B&0&00E4
Service:
.
Class GUID: {4D36E971-E325-11CE-BFC1-08002BE10318}
Description: Deskjet F4500 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Deskjet F4500 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
.
32 Bit HP CIO Components Installer
Adobe Acrobat 5.0
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player Plugin
Adobe Reader X (10.1.3)
AirPort
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Display Driver
ATI HYDRAVISION
ATI Parental Control & Encoder
ATI Problem Report Wizard
Bonjour
BufferChm
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center HydraVision Full
Catalyst Control Center Localization All
ccc-core-preinstall
ccc-core-static
ccc-utility
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Click'N Design 3D
Compatibility Pack for the 2007 Office system
Copy
Destinations
DeviceDiscovery
DJ_AIO_06_F4500_SW_MIN
F4500
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService2
Hewlett-Packard ACLM.NET v1.1.0.0
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB981793)
HP Customer Participation Program 14.0
HP Deskjet F4500 All-in-One Driver Software 14.0 Rel. 6
HP Imaging Device Functions 14.0
HP Photo Creations
HP Product Detection
HP Smart Web Printing 4.60
HP Solution Center 14.0
HP Update
HP USB Disk Storage Format Tool
HPDiagnosticAlert
HPProductAssistant
HPSSupply
IDT Audio
Install Intel Desktop Utilities
Intel Matrix Storage Manager
Intel(R) Desktop Utilities
Intel(R) PRO Network Connections
Intel(R) SMBus
InterVideo WinDVD
iTunes
Java Auto Updater
Java(TM) 6 Update 29
MarketResearch
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office File Validation Add-In
Microsoft Office Professional Edition 2003
Microsoft Security Client
Microsoft Security Essentials
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
Network
Optimum Link
RealPlayer
RealUpgrade 1.1
Savings Bond Wizard
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB2699988)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Search 4 - KB963093
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544521)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2586448)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982381)
Security Update for Windows XP (KB982665)
Shop for HP Supplies
Skins
SmartWebPrinting
SolutionCenter
SplitMediaLabs VH Screen Capture Driver (x86)
Status
System Requirements Lab for Intel
Toolbox
TrayApp
TuneUp Companion 2.4.6.4
TurboTax 2011
TurboTax 2011 WinPerFedFormset
TurboTax 2011 WinPerReleaseEngine
TurboTax 2011 WinPerTaxSupport
TurboTax 2011 wneiper
TurboTax 2011 wnjiper
TurboTax 2011 wrapper
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB2598845)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2492386)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2616676-v2)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2718704)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
WebFldrs XP
WebReg
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0
Windows XP Service Pack 3
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
8/4/2012 2:31:32 PM, error: Service Control Manager [7000]  - The Audio Service service failed to start due to the following error:  The system cannot find the path specified.
8/10/2012 8:22:53 PM, error: Service Control Manager [7023]  - The Application Management service terminated with the following error:  The specified module could not be found.
.
==== End Of File ===========================

[Hoov]

Hello, welcome to SpywareHammer.

I go by Hoov, and I will be helping you with your problem. I must ask you to do a few things for me.

First, tell me everything that you have done, if anything, to try and fix this problem.Also tell me any other problems you are having, no matter how small or long you have been dealing with them.

Second, please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

Third, follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go.

Fourth, Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

Fifth, if we start this fix, I need you to stick with me until the end. Just because your computer is running better does not mean it is fixed.

Before we start trying to fix your computer, you need to make sure your data is backed up. Also let me know of any software you have running that encrypts your harddrive.

One last thing, I need you to tell me if this computer belongs to a school or to a company or orginization of some kind. If it does, please let me know. Also tell me if there is an IT department responsible for this computer.

Now onto trying to fix your computer.


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot''s Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
• Update Malwarebytes'' Anti-Malware
  
• Launch Malwarebytes'' Anti-Malware

• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click ''Show Results'' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM''s database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Try starting IE now. If it still does the same thing click on the start button, then on all programs, then accessories, then system tools, then click on Internet Explorer (No Addons). Let me know if that runs.

[mjmustang]

Thank you Hoov for taking on my case.   I appreciate it.

In an attempt to fix the issue I did the following:  rebooted multiple times, ran MS Security Essentials scan (removed one item I forget what it was), looked in Add/Remove Programs in hope that I would be able to remove something that stood out, but nothing stood out.  I started searching around the web using a different computer and found your site.  I actually used your site years ago for a different issue. 

All data has been copied to an external drive.  I ran Malwarebytes and it found nothing malicious.  The log is posted below.

This is my personal desktop at home - not a work computer.

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.11.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
home :: MJH-HOME-PC [administrator]

8/11/2012 9:48:00 PM
mbam-log-2012-08-11 (21-48-00).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 187902
Time elapsed: 3 minute(s), 41 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

[mjmustang]

Also, I clicked on the Internet Explorer (No Addons) as requested and nothing appears.  I see no IE applications running in task mgr.  I see alot of svchost.exe processes running.  I wish I knew how to determine what all those processes were.

THANKS Hoov!

[Hoov]

Before we get done, but after we get mostly cleaned up, remind me and I will show you how to tell what is causing svchost to run.

Do you remember what program it was that you downloaded and installed, and where you got it from?


* Anyone other than the originator of this thread, you would be best advised to not run combofix without guidance from someone trained in its use. It is a very powerful tool that can cause damage to your computer if used wrong.

Run comboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Also make sure you close all your browsers just before the instructions tell you to start the scanner.

Please include the C:\ComboFix.txt in your next reply for further review.

Note:
Do not mouseclick combofix''s window while it''s running. That may cause it to stall

[mjmustang]

Hoov, One more thing.  I keep losing my Quick Launch icons also.  This started occurring the same time the issue with IE started.  I restore them and after a reboot they are gone.

THanks

[Hoov]

Go ahead and run combofix.

[mjmustang]

Thank Hoov,

The Combofix log is below.  No change in my situation after Combofix and after rebooting a few times.

The program I was downloading was the HP USB disk storage format tool.  At the webpage I clicked on the first DOWNLOAD button that I saw and I now believe that was an advertisement for some other program.  I should have paid closer attention. 

Thank you again for helping!

ComboFix 12-08-10.02 - home 08/13/2012   9:32.2.2 - x86
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.2046.1564 [GMT -4:00]
Running from: d:\documents and settings\home\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
d:\windows\system32\dllcache\dlimport.exe
d:\windows\system32\dllcache\wmpvis.dll
d:\windows\system32\URTTemp
d:\windows\system32\URTTemp\fusion.dll
d:\windows\system32\URTTemp\mscoree.dll
d:\windows\system32\URTTemp\mscoree.dll.local
d:\windows\system32\URTTemp\mscorsn.dll
d:\windows\system32\URTTemp\mscorwks.dll
d:\windows\system32\URTTemp\msvcr71.dll
d:\windows\system32\URTTemp\regtlib.exe
.
.
(((((((((((((((((((((((((   Files Created from 2012-07-13 to 2012-08-13  )))))))))))))))))))))))))))))))
.
.
2012-08-12 01:47 . 2012-08-12 01:47   --------   d-----w-   d:\program files\Malwarebytes' Anti-Malware
2012-08-12 01:47 . 2012-07-03 17:46   22344   ----a-w-   d:\windows\system32\drivers\mbam.sys
2012-08-12 00:39 . 2012-06-29 08:44   6891424   ----a-w-   d:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{CBA62EDD-146F-4B8C-A719-D43979020271}\mpengine.dll
2012-08-11 00:50 . 2012-08-11 00:50   --------   d-----w-   d:\documents and settings\home\Application Data\Malwarebytes
2012-08-11 00:50 . 2012-08-11 00:50   --------   d-----w-   d:\documents and settings\All Users\Application Data\Malwarebytes
2012-08-11 00:12 . 2012-06-29 08:44   6891424   ----a-w-   d:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2012-08-10 22:54 . 2012-08-10 22:54   --------   d-----w-   D:\DriveKey
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-06-13 13:19 . 2001-08-23 12:00   1866112   ----a-w-   d:\windows\system32\win32k.sys
2012-06-05 15:50 . 2011-10-26 15:39   1372672   ------w-   d:\windows\system32\msxml6.dll
2012-06-05 15:50 . 2001-08-23 12:00   1172480   ----a-w-   d:\windows\system32\msxml3.dll
2012-06-04 04:32 . 2001-08-23 12:00   152576   ----a-w-   d:\windows\system32\schannel.dll
2012-06-02 19:19 . 2011-10-26 15:15   22040   ----a-w-   d:\windows\system32\wucltui.dll.mui
2012-06-02 19:19 . 2011-10-26 15:15   15384   ----a-w-   d:\windows\system32\wuaucpl.cpl.mui
2012-06-02 19:19 . 2011-10-26 15:09   329240   ----a-w-   d:\windows\system32\wucltui.dll
2012-06-02 19:19 . 2011-10-26 15:09   219160   ----a-w-   d:\windows\system32\wuaucpl.cpl
2012-06-02 19:19 . 2011-10-26 15:09   210968   ----a-w-   d:\windows\system32\wuweb.dll
2012-06-02 19:19 . 2011-10-26 15:15   45080   ----a-w-   d:\windows\system32\wups2.dll
2012-06-02 19:19 . 2011-10-26 15:15   15384   ----a-w-   d:\windows\system32\wuapi.dll.mui
2012-06-02 19:19 . 2011-10-26 15:09   35864   ----a-w-   d:\windows\system32\wups.dll
2012-06-02 19:19 . 2011-10-26 14:22   53784   ----a-w-   d:\windows\system32\wuauclt.exe
2012-06-02 19:19 . 2001-08-23 12:00   97304   ----a-w-   d:\windows\system32\cdm.dll
2012-06-02 19:19 . 2011-10-26 15:15   17944   ----a-w-   d:\windows\system32\wuaueng.dll.mui
2012-06-02 19:19 . 2011-10-26 15:09   577048   ----a-w-   d:\windows\system32\wuapi.dll
2012-06-02 19:19 . 2011-10-26 14:22   1933848   ----a-w-   d:\windows\system32\wuaueng.dll
2012-06-02 19:18 . 2011-10-27 13:07   275696   ----a-w-   d:\windows\system32\mucltui.dll
2012-06-02 19:18 . 2011-10-27 13:07   214256   ----a-w-   d:\windows\system32\muweb.dll
2012-06-02 19:18 . 2011-10-27 13:07   17136   ----a-w-   d:\windows\system32\mucltui.dll.mui
2012-05-31 13:22 . 2001-08-23 12:00   599040   ----a-w-   d:\windows\system32\crypt32.dll
2012-05-16 15:08 . 2001-08-23 12:00   916992   ----a-w-   d:\windows\system32\wininet.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IAAnotif"="d:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2005-10-12 139264]
"StartCCC"="d:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2010-02-11 61440]
"SunJavaUpdateSched"="d:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
"HP Software Update"="d:\program files\HP\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"ipTray.exe"="d:\program files\Intel\Intel Desktop Utilities\ipTray.exe" [2009-01-22 1649152]
"APSDaemon"="d:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-02-21 59240]
"AirPort Base Station Agent"="d:\program files\AirPort\APAgent.exe" [2009-11-11 771360]
"Adobe ARM"="d:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-03 843712]
"TkBellExe"="d:\program files\Real\RealPlayer\update\realsched.exe" [2012-05-10 296056]
"iTunesHelper"="d:\program files\iTunes\iTunesHelper.exe" [2012-03-27 421736]
"MSC"="d:\program files\Microsoft Security Client\msseces.exe" [2012-03-26 931200]
"SysTrayApp"="d:\program files\IDT\WDM\sttray.exe" [2009-03-12 483422]
.
d:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk -  [N/A]
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "d:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"d:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqcopy2.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpfcCopy.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpiscnapp.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgplgtupl.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgpc01.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgm.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgh.exe"=
"d:\\Program Files\\HP\\HP Software Update\\hpwucli.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\smart web printing\\SmartWebPrintExe.exe"=
"d:\\Program Files\\Optimum Link\\OptimumLink.exe"=
"d:\\Program Files\\Optimum Link\\AvnStreamer.exe"=
"d:\\Program Files\\AirPort\\APUtil.exe"=
"d:\\Program Files\\Common Files\\Apple\\Apple Application Support\\WebKit2WebProcess.exe"=
"d:\\Program Files\\iTunes\\iTunes.exe"=
"d:\\Program Files\\AirPort\\APAgent.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"5353:UDP"= 5353:UDP:Bonjour
.
R2 gupdate;Google Update Service (gupdate):\program files\Google\Update\GoogleUpdate.exe [1/20/2012 2:02 PM 136176]
R2 IduService;Intel(R) Desktop Utilities Service;d:\program files\Intel\Intel Desktop Utilities\iduServ.exe [1/22/2009 6:18 PM 124928]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;d:\program files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [8/25/2011 6:53 PM 13672]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;d:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [3/29/2012 6:34 PM 253600]
S3 cpudrv;cpudrv;d:\program files\SystemRequirementsLab\cpudrv.sys [12/18/2009 11:58 AM 11336]
S3 gupdatem;Google Update Service (gupdatem):\program files\Google\Update\GoogleUpdate.exe [1/20/2012 2:02 PM 136176]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12   REG_MULTI_SZ      Pml Driver HPZ12 Net Driver HPZ12
HPService   REG_MULTI_SZ      HPSLPSVC
hpdevmgmt   REG_MULTI_SZ      hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder
.
2012-08-12 d:\windows\Tasks\Adobe Flash Player Updater.job
- d:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-29 22:34]
.
2011-12-18 d:\windows\Tasks\AppleSoftwareUpdate.job
- d:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 22:57]
.
2012-08-13 d:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- d:\program files\Google\Update\GoogleUpdate.exe [2012-01-20 18:02]
.
2012-08-13 d:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- d:\program files\Google\Update\GoogleUpdate.exe [2012-01-20 18:02]
.
2012-08-13 d:\windows\Tasks\Microsoft Antimalware Scheduled Scan.job
- d:\program files\Microsoft Security Client\MpCmdRun.exe [2012-03-26 21:03]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://my.yahoo.com/
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - d:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
Trusted Zone: intuit.com\ttlc
TCP: DhcpNameServer = 192.168.1.1
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-08-13 09:35
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ... 
.
scanning hidden autostart entries ...
.
scanning hidden files ... 
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(716)
d:\windows\system32\Ati2evxx.dll
.
Completion time: 2012-08-13  09:36:10
ComboFix-quarantined-files.txt  2012-08-13 13:36
.
Pre-Run: 107,101,634,560 bytes free
Post-Run: 107,092,013,056 bytes free
.
- - End Of File - - 4E144E214E3068CBFCA99C2588FF2FDC

[Hoov]

The URTTemp folder seems to be connected with the .net framework install, but as that folder is corrupt, it throws the whole .net install into question. So go to the control panel then to the add /remove programs control panel and uninstall all the .net framework installations. There are a group of them.

Then download and use the dotnet cleanup tool.

Once you have run the cleaner, reboot the computer and then download and install each of the dotnet releases below.

.NET Compact Framework 2.0 Service Pack 2 Redistributable
.NET Framework 3.0 Redistributable Package
.NET Framework 3.0 Service Pack 2 Update for Windows Server 2003 and Windows XP
Microsoft .NET Framework 3.5 Service pack 1
.NET Framework 4 Client Profile (Standalone Installer)
.NET Framework 4 (Standalone Installer)

[mjmustang]

Hoov,

I ran all steps as requested.  After all reboots my IE was still opening then closing.  I noticed MS auto updates were 'ready to install' so I went ahead and allowed it to perform 18 updates - most of which were to .NET components.  After more rebooting my IE still opens then closes. 

Thanks for sticking with this!

[Hoov]

As far as problems go, this one has actually been a short one. We are still on page one. I have helped several people that have gone months.

Do you have any other questions or concerns? Are the icons that were disappearing now sticking around as they are suppose to?

[mjmustang]

LOL.  The quick launch icons keep disappearing after each reboot.  I have not noticed any other issues, but I really am not using that machine much without IE.  I found this link that seems to describe my issue, but have not tried the solution yet:  http://support.microsoft.com/kb/967896

Thanks!

[Hoov]

Go ahead and give it a shot. Use the FixIt under method one. That one would cause fewer possible problems than doing the uninstall of IE, which was my next step.

[mjmustang]

"MicroSoft FixIt falied to fix it."   I thought that was a funny message.  It did nothing.  I went ahead and following instructions to reset IE myself and that did nothing. 

I am also finding that my windows explorer icon does not work.  I need to right click 'Start', then Explore to get it open. 

[Hoov]

The two programs are very tightly interwoven. Go the control panel and then to the add / remove programs control panel and uninstall Internet Explorer 8. You can do this, and it will roll back IE to the version you had installed before, usually IE7 or IE6. Once it is uninstalled, reboot the computer and see if IE will run now. If it still does not run properly, and it is IE7, go back to the add / remove programs and run the uninstall for IE7 and roll back IE to version 6.

Let me know how that goes.