Hello, welcome to SpywareHammer.
I go by Hoov, and I will be helping you with your problem. I must ask you to do a few things for me.
First, tell me everything that you have done, if anything, to try and fix this problem.Also tell me any other problems you are having, no matter how small or long you have been dealing with them.
Second, please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.
Third, follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go.
Fourth, Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.
Fifth, if we start this fix, I need you to stick with me until the end. Just because your computer is running better does not mean it is fixed.
Before we start trying to fix your computer, you need to make sure your data is backed up. Also let me know of any software you have running that encrypts your harddrive.
One last thing, I need you to tell me if this computer belongs to a school or to a company or orginization of some kind. If it does, please let me know. Also tell me if there is an IT department responsible for this computer.
Now onto trying to fix your computer.
Please read [NEW Instructions!] What Do I Do First?
but post the requested logs here. If you cannot run DDS then please follow the instructions below.
I need you to reboot windows cleanly. To do that please go to the run command and type in msconfig . Once that starts, select selective startup
, and then uncheck the load startup items
. Now click on the services
tab, and down near the bottom of the window, check the box that says Hide all Microsoft Services
now go up and uncheck all the services still listed, make sure you scroll down the list if need to unselect all the non Microsoft services. Now click apply
, then click OK
and reboot the computer.
Now run DDS and post the log here. Do not browse around the internet, your security is turned off. Just run DDS and come here and post the log.