driver repair

[K27]

hi all

Im not sure if this is a software or hardware issue so i thought id post here, hope thats alright.

i had some malware issues on my laptop which were sorted out with a lot of help from bamajim and then i downloaded "avast" which works fine, but has found traces of virues.

I then spoke to bamajim about this and he asked me to post a log from filelisted just to check that every thing is ok and they are just traces as MBAM has found nothing.

but this is were my troubles start as filelister wont work and when i tried to boot in to safe mode to run the programme, no matter if i choose safe, safe with netwoking or prompt it always freezes on the "crcdrive",

ive checked microsoft updates and done the 3 it offered me, ive also redownloaded all the drivers in the correct order from the dell site and still no joy.

im using a dell inspiron 1501 with vista home basic 32 bit. ive googled the problem and found alot of people with the same problem but not a lot of answers.

as bamajim said and like i found on the net, SP1 was mentioned quite a bit. ive checked my up date history and it SP1 was last updated on the 1st of march.

im hopefully starting malware training on here very soon and would like everything right befor i do so any advice would be great

thanks alot

kev

[PCBruiser]

Let's check the hard drive.  Problems like this can be indications of potential hardware issues.  The file "crcdrive.sys" is responsible for checking the drive for consistency of the data using what is called a "cyclic redundency check".  For more info see this:  http://en.wikipedia.org/wiki/Cyclic_redundancy_check  If cyclic redundency check fails, it can mean that the drive is misfunctioning, so we need to check that out before we do anything else.

Go to Start/Run and type:

cmd

in the box followed by <enter>. That will open a black command box. At the command prompt type in the following

chkdsk /r

followed by <enter>. That will come up with a message that Windows can't lock your hard drive but can schedule it for the next boot. Choose Y and <enter> and it will tell you it is scheduled.

Reboot. chkdsk will run an extended series of 5, not 3, tests including a file integrity and free space scan of your hard drive. This will take some time. chkdsk may find and fix some things or not, as the case may be. Now, if there a lot of errors, then we should dig further, because in that case your hard drive may be failing.

Report back what chkdsk does.

[K27]

this dont sound good

i clicked the vista sign and typed "cmd" a black box appered and has the microsoft copyright info at the top and under that it has

C:\users\wagalicious>flashing white line

i typed "chkdsk/r" and all i got back was as below:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights rese

C:\Users\wagalicious>chkdsk/r
Access Denied as you do not have sufficient privileges.
You have to invoke this utility running in elevated mode.

C:\Users\wagalicious>chkdsk/r
Access Denied as you do not have sufficient privileges.
You have to invoke this utility running in elevated mode.

C:\Users\wagalicious>Microsoft Windows [Version 6.0.6001]
'Microsoft' is not recognized as an internal or external c
operable program or batch file.

this third paragraph didn't come up in the box only here when i copyied and paste.

[PCBruiser]

The command is wrong.  There is a space between the "k" and the "/".  And, remember, I said can not is.  So, there may not be anything wrong with the drive at all.

[K27]

still the same answer coming back im afarid

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\wagalicious>chkdsk /r
Access Denied as you do not have sufficient privileges.
You have to invoke this utility running in elevated mode.

C:\Users\wagalicious>

[PCBruiser]

Try running the command from Safe Mode.  If that doesn't work, we'll temporarily disable UAC.

[K27]

PCBruiser

really sorry to say i can boot in safe mode of any kind as every time i try it gets to the crcdrive and freezes on me.

[PCBruiser]

Sure, my error.  You said that earlier.  Go to here:  http://www.secure-computer-solutions.com/VistaTalk.html  and implement the suggestion under Create an Elevated Command Prompt desktop shortcut, and then run the chkdsk command from there.  That should fix the issue.

[K27]

Sorry I've already disabled uac and every thing going as it should. The laptop is just doing the checks now. I'm on my phone so as soon as it's done I'll post the results   

[PCBruiser]

No hurry.  Remember to reenable UAC afterwards.

[K27]

Why I wait can I just say thanks for your time and help as like I said before I should be starting my malware training soon depending on spaces and my comptia a+ at collage In sept and could really do with getting rid of all my bugs before I start.  Also I noticed that at the bottom of your replys where it says report to moderator it says logged and mine has got numbers. I hope I haven't pressed something on my phones touch screen by mistake. If I have I'm really sorry it was total accident.

[PCBruiser]

Nothing has come through AFAIK.  And, if anything does, I'll take care of it for you, no problem.

BTW, depending on the size of the hard drive, this version of chkdsk can take an hour or more to run.

[K27]

PCBruiser

all the checks finished and there was no reports of errors, but i cant find a log file for cmd anywhere.

i didn't take any notes on what was happening as i thought there would be a log and i was eating dinner so didn't see how the last scan ended (free space)

in the first or second scan there were 44, im sure it said reports not errors.

if you like i can run it again and this time take notes

sorry for not being on the ball, i should of wrote down what it said.

[K27]

just thought id report that theres still no safe mode and the laptop seems to be a bit slower.

[PCBruiser]

Hi,

Well you did have some issues with files stored on the drive, but it does not seem as is this is a hard drive related issue.  It is good to check that first no matter what, since if it is a hard drive issue, you can go crazy working on the OS and nothing will help at all.

How did you install Vista's SP1?  From the Windows update site as a regular update, or did you download the full redistributable installer and use that?

Also, just for the heck of it, post a fresh HJT log for me to take a look at.  I want to see what it looks like now.