Patience is a virtue, I should know cuz I am not exactly gifted in that area lol,( hence my post sometime back asking the very same question) all I can say is this.....at least i was diplomatic in my choice of words! I have one resolved case by Hoov, whom bye the way just so happens to be a saint in my book! And two on the rise and I wouldnt trust anyone else to help me out with my computer issues. You might have to wait a little while to get responded too but spywarehammers staff make up for it with leaps and bounds................OHHHHHHHHH and did I mention they dont get PAID ONE RED CENT for all the time spent here helping us all with our issues!!! Like im sure I dont need to mention what it would cost if you were to have to take it to a tech that charges..... if im not mistaken, its usually by the hour...............