After days of uploading reports, running scans and diagnostics, I'm told that I can't be helped because my computer has been infested by unlicensed software (surely the sort of person who most needs help) and I'm told to re-format my hard-disk and re-install everything in a couple of hours. That advice I could have got anywhere! If that's the easiest way to solve the problem, why don't you give that advice to everybody and close the forum down?