Can't download any updates from Microsoft.com

[Novice77014]

Hi-

I'm having problems downloading updates from Microsoft.com.  When I attempt to do so, it gives the following message: "The expected version of this product was not found on your system."

I tried repairing the service packs that were already downloaded on my computer, but it's saying those files (e.g. Netfx20a_x86.msi) can't be found.

Not sure what to do in order to keep my computer updated.  Please advise!

BTW...I don't have bootleg software on my computer.  I purchased it from Dell, and the Microsoft software was already installed.

Novice77014

[PCBruiser]

This is usually caused by malware.  Please read all the pinned topics at the top of our http://spywarehammer.com/simplemachinesforum/index.php?board=10.0 forum.  Then start a new topic in that forum by posting a HJT log.  Do not post the HJT log in this topic.  Once you do that, one of our experts will help you diagnose and remove any malware that may be on your system.