Author Topic: internet won't connect except in safemode  (Read 842 times)

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Offline kimmy0127

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internet won't connect except in safemode
« on: January 20, 2010, 09:23:33 AM »
My husband's computer was seriously infected with malware. After running Malwarebytes, we now have the computer up & running with no error messages. He can't connect to the internet except in safemode. We have tried downloading Firefox and that doesn't work either. Apparently something happened to his Dell Netwok Assistant, we have removed and tried reinstalling...that has not worked either. He connects through a wireless connection. The internet connections show that he is connected and has excellent strength. However when he clicks on IE, the page comes up but does not load.

We would appreciate any help you can offer. Thanks!!



Offline PCBruiser

  • Malware Removal Mentors
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Re: internet won't connect except in safemode
« Reply #1 on: January 20, 2010, 09:27:05 AM »
Your system is probably still infected with malware.  Please follow all the instructions in all the pinned topics at the top of this forum http://spywarehammer.com/simplemachinesforum/index.php?board=10.0 here and post a HJT log in that forum, not here.  One of our experts will assist you.
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