[Resolved] Cannot use google and bing search engines

[sandyk32]

About 2 weeks ago I tried to use google and I got a message saying the connection has timed out and The server at www.google.com is taking too long to respond.  The same thing happened when I tried to use bing, too.  I found out that the domain may have been is taking too long to respond.  The same thing happened when I tried to use bing, too.  I found out that the domain may have been hijacked and was told to download HiJack This.  I ran HiJack This and saved the log file.  I am here to see if you can help me.  The log file is below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:39:57 PM, on 12/20/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\system32\CTSvcCDA.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
D:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
D:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
D:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Desktop Architect\datray.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe
D:\Program Files\Mozilla Firefox\firefox.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts: 74.125.45.100 4-open-davinci.com
O1 - Hosts: 74.125.45.100 securitysoftwarepayments.com
O1 - Hosts: 74.125.45.100 privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 secure.privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 www.secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getavplusnow.com
O1 - Hosts: 74.125.45.100 www.securesoftwarebill.com
O1 - Hosts: 64.86.17.32 google.ae
O1 - Hosts: 64.86.17.32 google.as
O1 - Hosts: 64.86.17.32 google.at
O1 - Hosts: 64.86.17.32 google.az
O1 - Hosts: 64.86.17.32 google.ba
O1 - Hosts: 64.86.17.32 google.be
O1 - Hosts: 64.86.17.32 google.bg
O1 - Hosts: 64.86.17.32 google.bs
O1 - Hosts: 64.86.17.32 google.ca
O1 - Hosts: 64.86.17.32 google.cd
O1 - Hosts: 64.86.17.32 google.com.gh
O1 - Hosts: 64.86.17.32 google.com.hk
O1 - Hosts: 64.86.17.32 google.com.jm
O1 - Hosts: 64.86.17.32 google.com.mx
O1 - Hosts: 64.86.17.32 google.com.my
O1 - Hosts: 64.86.17.32 google.com.na
O1 - Hosts: 64.86.17.32 google.com.nf
O1 - Hosts: 64.86.17.32 google.com.ng
O1 - Hosts: 64.86.17.32 google.ch
O1 - Hosts: 64.86.17.32 google.com.np
O1 - Hosts: 64.86.17.32 google.com.pr
O1 - Hosts: 64.86.17.32 google.com.qa
O1 - Hosts: 64.86.17.32 google.com.sg
O1 - Hosts: 64.86.17.32 google.com.tj
O1 - Hosts: 64.86.17.32 google.com.tw
O1 - Hosts: 64.86.17.32 google.dj
O1 - Hosts: 64.86.17.32 google.de
O1 - Hosts: 64.86.17.32 google.dk
O1 - Hosts: 64.86.17.32 google.dm
O1 - Hosts: 64.86.17.32 google.ee
O1 - Hosts: 64.86.17.32 google.fi
O1 - Hosts: 64.86.17.32 google.fm
O1 - Hosts: 64.86.17.32 google.fr
O1 - Hosts: 64.86.17.32 google.ge
O1 - Hosts: 64.86.17.32 google.gg
O1 - Hosts: 64.86.17.32 google.gm
O1 - Hosts: 64.86.17.32 google.gr
O1 - Hosts: 64.86.17.32 google.ht
O1 - Hosts: 64.86.17.32 google.ie
O1 - Hosts: 64.86.17.32 google.im
O1 - Hosts: 64.86.17.32 google.in
O1 - Hosts: 64.86.17.32 google.it
O1 - Hosts: 64.86.17.32 google.ki
O1 - Hosts: 64.86.17.32 google.la
O1 - Hosts: 64.86.17.32 google.li
O1 - Hosts: 64.86.17.32 google.lv
O1 - Hosts: 64.86.17.32 google.ma
O1 - Hosts: 64.86.17.32 google.ms
O1 - Hosts: 64.86.17.32 google.mu
O1 - Hosts: 64.86.17.32 google.mw
O1 - Hosts: 64.86.17.32 google.nl
O1 - Hosts: 64.86.17.32 google.no
O1 - Hosts: 64.86.17.32 google.nr
O1 - Hosts: 64.86.17.32 google.nu
O1 - Hosts: 64.86.17.32 google.pl
O1 - Hosts: 64.86.17.32 google.pn
O1 - Hosts: 64.86.17.32 google.pt
O1 - Hosts: 64.86.17.32 google.ro
O1 - Hosts: 64.86.17.32 google.ru
O1 - Hosts: 64.86.17.32 google.rw
O1 - Hosts: 64.86.17.32 google.sc
O1 - Hosts: 64.86.17.32 google.se
O1 - Hosts: 64.86.17.32 google.sh
O1 - Hosts: 64.86.17.32 google.si
O1 - Hosts: 64.86.17.32 google.sm
O1 - Hosts: 64.86.17.32 google.sn
O1 - Hosts: 64.86.17.32 google.st
O1 - Hosts: 64.86.17.32 google.tl
O1 - Hosts: 64.86.17.32 google.tm
O1 - Hosts: 64.86.17.32 google.tt
O1 - Hosts: 64.86.17.32 google.us
O1 - Hosts: 64.86.17.32 google.vu
O1 - Hosts: 64.86.17.32 google.ws
O1 - Hosts: 64.86.17.32 google.co.ck
O1 - Hosts: 64.86.17.32 google.co.id
O1 - Hosts: 64.86.17.32 google.co.il
O1 - Hosts: 64.86.17.32 google.co.in
O1 - Hosts: 64.86.17.32 google.co.jp
O1 - Hosts: 64.86.17.32 google.co.kr
O1 - Hosts: 64.86.17.32 google.co.ls
O1 - Hosts: 64.86.17.32 google.co.ma
O1 - Hosts: 64.86.17.32 google.co.nz
O1 - Hosts: 64.86.17.32 google.co.tz
O1 - Hosts: 64.86.17.32 google.co.ug
O1 - Hosts: 64.86.17.32 google.co.uk
O1 - Hosts: 64.86.17.32 google.co.za
O1 - Hosts: 64.86.17.32 google.co.zm
O1 - Hosts: 64.86.17.32 google.com
O1 - Hosts: 64.86.17.32 google.com.af
O1 - Hosts: 64.86.17.32 google.com.ag
O1 - Hosts: 64.86.17.32 google.com.ar
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - D:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - D:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [CTSysVol] D:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [CTDVDDET] D:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Desktop Architect] "D:\Program Files\Desktop Architect\datray.exe" -S
O4 - HKUS\S-1-5-21-1708537768-1993962763-839522115-1004\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Harriett')
O4 - HKUS\S-1-5-21-1708537768-1993962763-839522115-1004\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Harriett')
O4 - HKUS\S-1-5-21-1708537768-1993962763-839522115-1004\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" (User 'Harriett')
O4 - HKUS\S-1-5-21-1708537768-1993962763-839522115-1004\..\Run: [NortonUpdateAgent] C:\Documents and Settings\All Users\Application Data\Norton\NUA.exe (User 'Harriett')
O4 - HKUS\S-1-5-21-1708537768-1993962763-839522115-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Caitlin')
O4 - S-1-5-21-1708537768-1993962763-839522115-1005 Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe (User 'Caitlin')
O4 - S-1-5-21-1708537768-1993962763-839522115-1005 User Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe (User 'Caitlin')
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://D:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://D:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://D:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://D:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - D:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - D:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/fios_settings_POTT20009/include/vzTCPConfig.CAB
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/tgctlcm.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1188919376125
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.caroffer.com/ImageUploader4.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {A52FBD2B-7AB3-4F6B-90E3-91C772C5D00F} (WoF Control) - http://www.worldwinner.com/games/v57/wof/wof.cab
O16 - DPF: {B06CE1BC-5D9D-4676-BD28-1752DBF394E0} (Hangman Control) - http://www.worldwinner.com/games/v41/hangman/hangman.cab
O16 - DPF: {CF969D51-F764-4FBF-9E90-475248601C8A} (FamilyFeud Control) - http://www.worldwinner.com/games/v47/familyfeud/familyfeud.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTSvcCDA.EXE
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - D:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: Radialpoint Unicorn Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Verizon\PC Security Checkup\rpsupdaterR.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 15254 bytes
Thank you for any help you can give me.

Bob :(

[Hoov]

Hello, welcome to SpywareHammer.

I go by Hoov, and I will be helping you with your problem. I must ask you to do a few things for me.

First, tell me everything that you have done, if anything, to try and fix this problem.

Second, please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

Third, follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go.

Fourth, Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

Before we start trying to fix your computer, you need to make sure your data is backed up. Also let me know of any software you have running that encrypts your harddrive.

Before we can start cleaning your computer, http://spywarehammer.com/simplemachinesforum/index.php?topic=110.0

If you don't know you have P2P software installed, let me know.

[sandyk32]

Hi Hoov,

   I am not sure what P2P programs are.  As for what I have tried to fix the problem, I was told by someone on another forum to delete or change the name of my hosts file in C:\WINDOWS\System32\drivers\etc folder.  Deleting didn't work and trying to rename it gave me a message saying I do not have permission.  Then I was told to try HiJack This every time I use it I get a message box that says I am denied write access to the Hosts file.  When I click ok it tells me I have a large amount of hijacked domains and it would be better to delete the file than to fix each item. After I close out of this it finally runs and I save the Log file.  Any help would be appreciated.

Thanks
sandyk

[Hoov]

P2P is short hand for Peer to Peer programs, also known as file sharing programs. One of the largest uses for these kinds of programs are to share music or video files. These can be copyrighted material or not. While there is a legitimate use for such software, it seems to be used mostly for illegally sharing files. There is evidence that you have Limewire installed on your machine,

C:\Program Files\LimeWire\LimeWire.exe (User 'Caitlin')

If you did not know this, is there someone else that has access to this computer that may have installed it? If you did not know this was installed, go to the control panel, and then to the add / remove programs control panel, and scroll down till you find the listing for Limewire, click on it and then on the uninstall button.

Once you have done that, please run a new hijackthis scan and post a new log here. The hosts file is one part of your problem, but because P2P programs are a major source of infection and reinfection of systems, we here at Spywarehammer make it a policy to get it uninstalled before we start cleaning a system. After it is cleaned, it is your call if you want to reinstall it, but we discourage the practice.

[sandyk32]

Hoov,
   Thank you for the clarification.  Caitlin is my daughter, she probably installed limewire to download music.  I will uninstall this program and rerun HiJack This and post the updated log.  

Thanks
sandyk

Hoov,
   I uninstalled limewire and reran HiJack This.  This is the new log file.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:39:23 PM, on 12/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ati2sgag.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\system32\CTSvcCDA.EXE
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
D:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
D:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
D:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
C:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Desktop Architect\datray.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts: 74.125.45.100 4-open-davinci.com
O1 - Hosts: 74.125.45.100 securitysoftwarepayments.com
O1 - Hosts: 74.125.45.100 privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 secure.privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 www.secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getavplusnow.com
O1 - Hosts: 74.125.45.100 www.securesoftwarebill.com
O1 - Hosts: 64.86.17.32 google.ae
O1 - Hosts: 64.86.17.32 google.as
O1 - Hosts: 64.86.17.32 google.at
O1 - Hosts: 64.86.17.32 google.az
O1 - Hosts: 64.86.17.32 google.ba
O1 - Hosts: 64.86.17.32 google.be
O1 - Hosts: 64.86.17.32 google.bg
O1 - Hosts: 64.86.17.32 google.bs
O1 - Hosts: 64.86.17.32 google.ca
O1 - Hosts: 64.86.17.32 google.cd
O1 - Hosts: 64.86.17.32 google.com.gh
O1 - Hosts: 64.86.17.32 google.com.hk
O1 - Hosts: 64.86.17.32 google.com.jm
O1 - Hosts: 64.86.17.32 google.com.mx
O1 - Hosts: 64.86.17.32 google.com.my
O1 - Hosts: 64.86.17.32 google.com.na
O1 - Hosts: 64.86.17.32 google.com.nf
O1 - Hosts: 64.86.17.32 google.com.ng
O1 - Hosts: 64.86.17.32 google.ch
O1 - Hosts: 64.86.17.32 google.com.np
O1 - Hosts: 64.86.17.32 google.com.pr
O1 - Hosts: 64.86.17.32 google.com.qa
O1 - Hosts: 64.86.17.32 google.com.sg
O1 - Hosts: 64.86.17.32 google.com.tj
O1 - Hosts: 64.86.17.32 google.com.tw
O1 - Hosts: 64.86.17.32 google.dj
O1 - Hosts: 64.86.17.32 google.de
O1 - Hosts: 64.86.17.32 google.dk
O1 - Hosts: 64.86.17.32 google.dm
O1 - Hosts: 64.86.17.32 google.ee
O1 - Hosts: 64.86.17.32 google.fi
O1 - Hosts: 64.86.17.32 google.fm
O1 - Hosts: 64.86.17.32 google.fr
O1 - Hosts: 64.86.17.32 google.ge
O1 - Hosts: 64.86.17.32 google.gg
O1 - Hosts: 64.86.17.32 google.gm
O1 - Hosts: 64.86.17.32 google.gr
O1 - Hosts: 64.86.17.32 google.ht
O1 - Hosts: 64.86.17.32 google.ie
O1 - Hosts: 64.86.17.32 google.im
O1 - Hosts: 64.86.17.32 google.in
O1 - Hosts: 64.86.17.32 google.it
O1 - Hosts: 64.86.17.32 google.ki
O1 - Hosts: 64.86.17.32 google.la
O1 - Hosts: 64.86.17.32 google.li
O1 - Hosts: 64.86.17.32 google.lv
O1 - Hosts: 64.86.17.32 google.ma
O1 - Hosts: 64.86.17.32 google.ms
O1 - Hosts: 64.86.17.32 google.mu
O1 - Hosts: 64.86.17.32 google.mw
O1 - Hosts: 64.86.17.32 google.nl
O1 - Hosts: 64.86.17.32 google.no
O1 - Hosts: 64.86.17.32 google.nr
O1 - Hosts: 64.86.17.32 google.nu
O1 - Hosts: 64.86.17.32 google.pl
O1 - Hosts: 64.86.17.32 google.pn
O1 - Hosts: 64.86.17.32 google.pt
O1 - Hosts: 64.86.17.32 google.ro
O1 - Hosts: 64.86.17.32 google.ru
O1 - Hosts: 64.86.17.32 google.rw
O1 - Hosts: 64.86.17.32 google.sc
O1 - Hosts: 64.86.17.32 google.se
O1 - Hosts: 64.86.17.32 google.sh
O1 - Hosts: 64.86.17.32 google.si
O1 - Hosts: 64.86.17.32 google.sm
O1 - Hosts: 64.86.17.32 google.sn
O1 - Hosts: 64.86.17.32 google.st
O1 - Hosts: 64.86.17.32 google.tl
O1 - Hosts: 64.86.17.32 google.tm
O1 - Hosts: 64.86.17.32 google.tt
O1 - Hosts: 64.86.17.32 google.us
O1 - Hosts: 64.86.17.32 google.vu
O1 - Hosts: 64.86.17.32 google.ws
O1 - Hosts: 64.86.17.32 google.co.ck
O1 - Hosts: 64.86.17.32 google.co.id
O1 - Hosts: 64.86.17.32 google.co.il
O1 - Hosts: 64.86.17.32 google.co.in
O1 - Hosts: 64.86.17.32 google.co.jp
O1 - Hosts: 64.86.17.32 google.co.kr
O1 - Hosts: 64.86.17.32 google.co.ls
O1 - Hosts: 64.86.17.32 google.co.ma
O1 - Hosts: 64.86.17.32 google.co.nz
O1 - Hosts: 64.86.17.32 google.co.tz
O1 - Hosts: 64.86.17.32 google.co.ug
O1 - Hosts: 64.86.17.32 google.co.uk
O1 - Hosts: 64.86.17.32 google.co.za
O1 - Hosts: 64.86.17.32 google.co.zm
O1 - Hosts: 64.86.17.32 google.com
O1 - Hosts: 64.86.17.32 google.com.af
O1 - Hosts: 64.86.17.32 google.com.ag
O1 - Hosts: 64.86.17.32 google.com.ar
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - D:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - D:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [CTSysVol] D:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [CTDVDDET] D:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Desktop Architect] "D:\Program Files\Desktop Architect\datray.exe" -S
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://D:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://D:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://D:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://D:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - D:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - D:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/fios_settings_POTT20009/include/vzTCPConfig.CAB
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/tgctlcm.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1188919376125
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.caroffer.com/ImageUploader4.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {A52FBD2B-7AB3-4F6B-90E3-91C772C5D00F} (WoF Control) - http://www.worldwinner.com/games/v57/wof/wof.cab
O16 - DPF: {B06CE1BC-5D9D-4676-BD28-1752DBF394E0} (Hangman Control) - http://www.worldwinner.com/games/v41/hangman/hangman.cab
O16 - DPF: {CF969D51-F764-4FBF-9E90-475248601C8A} (FamilyFeud Control) - http://www.worldwinner.com/games/v47/familyfeud/familyfeud.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTSvcCDA.EXE
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - D:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: Radialpoint Unicorn Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Verizon\PC Security Checkup\rpsupdaterR.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 14064 bytes

[Hoov]

One more question, did you uninstall Norton AntiVirus? Or do you have another one of their products installed?

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
• Update Malwarebytes' Anti-Malware
  
• Launch Malwarebytes' Anti-Malware

• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself.
• Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

[sandyk32]

Hoov,
   No, I did not uninstall Norton anti-virus.  I have Norton Internet Security installed which includes the anti-virus program.

sandyk

[sandyk32]

Hoov,

   Here is the log file from MBAM:

Malwarebytes' Anti-Malware 1.42
Database version: 3437
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/26/2009 10:02:56 PM
mbam-log-2009-12-26 (22-02-56).txt

Scan type: Quick Scan
Objects scanned: 161055
Time elapsed: 1 hour(s), 17 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 24
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a4730ebe-43a6-443e-9776-36915d323ad3} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59c7fc09-1c83-4648-b3e6-003d2bbc7481} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68af847f-6e91-45dd-9b68-d6a12c30e5d7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170b96c-28d4-4626-8358-27e6caeef907} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{d1a71fa0-ff48-48dd-9b6d-7a13a3e42127} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ddb1968e-ead6-40fd-8dae-ff14757f60c7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{f138d901-86f0-4383-99b6-9cdd406036da} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Caitlin\Application Data\Windows System Suite (Rogue.WindowsSystemSuite) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Bob\My Documents\downloads\adwareprofessional.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Caitlin\My Documents\downloads\ZwinkySetup2.3.50.56.ZJman000.exe (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Documents and Settings\Caitlin\Application Data\Windows System Suite\cookies.sqlite (Rogue.WindowsSystemSuite) -> Quarantined and deleted successfully.

[Hoov]

Please download HostsXpert from here:
http://www.funkytoad.com/index.php?option=com_content&task=view&id=13&Itemid=

Create a new folder C:\Program Files\HostsXpert and unzip your download into that folder.

Run HostsXpert. Click "Make Writable?" if that is the first item at the top of the left hand side. If not, do not click on that button.

Click on "Download" and then "MVPs Hosts", and choose "Merge File".

When the download completes and the file is merged, click "File Handling", and then "Make ReadOnly?". Then exit HostsXpert.


Are you aware that you have two antivirus scanners running at the same time? This is not recommended, as they can interfere with each other and can actually let thru a virus.

Once you have run the HostsXpert and done what you are going to do with the AV scanners, please run hijackthis and post a new log.

[sandyk32]

Hoov,
    I downloaded the HostsXpert file from your link and unzipped it to the folder I created in C:\ProgramFiles\HostsXpert and ran the program.  A warning box pops up saying "Your Hosts file is marked as a system file and cannot be manipulated.  Press OK to remove the system file attribute, Cancel to quit.
                    """HostsXpert will not reset these attributes"""

If I click OK another warning box pops up saying "Your Hosts file is marked as a Hidden file and can Not be manipulated.  Press OK to remove the Hidden file attribute, Cancel to quit.

                    """HostsXpert will not reset these attributes"""

If I click OK I finally get to the program and Make Writable is the first buttton on the left pane.  I click it, nothing happens, so I click Download, nothing happens, I click MVPs Host and nothing happens.  I followed your instructions.  Not sure if I did something wrong?

sandyk


                               

[Hoov]

OK try this,

Download and scan with Spybot S&D 1.6.2
http://www.safer-networking.org/en/download/index.html

           1. Install Spybot. Be sure to UNCHECK TeaTimer when presented with the option to install.
           2. Run Spybot, go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
           3. Click the button "Search for Updates".
           4. If any updates are found, install them by placing a checkmark next to each one and clicking "Download Updates".If you encounter any error messages while downloading the updates, manually download them from here.
           5. Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
           6. Click the button "Check for Problems".
           7. When Spybot is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
           8. Make certain there is a check mark beside all of the RED entries ONLY.
           9. Choose "Fix Selected Problems" and allow Spybot to fix the RED entries.
          10. When the fix is done, right click in the white area of the report and select save results to file. Save the file and the attach it to your next post.
          11. REBOOT to complete the scan and clear memory.

        Note: After Windows loads, Spybot may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

After this, run hijackthis again and post a new log.

[sandyk32]

Hoov,

    Installed Spybot and followed your instructions.  Everything went smoothly until I went to fix the problems, then an error message box pops up telling me "Unexpected error in fixing problems (Cannot create file "C:\WINDOWS\System32\drivers\etc\hosts". Access is denied).  I did notice when running the immunization that there were about 12796 files that remained unprotected in the Windows Global host area.

sandyk

[Hoov]

Am I correct in assuming that your user profile is an Admin profile? If it is not, then please logon as an Admin. If you are, please create a new user with Admin rights, and then logoff your current profile, and then on the new one, and try running Spybot again.

[sandyk32]

Yes, your correct in assuming my user profile is an admin profile.

[Hoov]

Did you try creating a new Admin profile and then try Spybot from the new profile?