Supplementing Hoov's suggestions, go to the Canon site before uninstalling MP Navigator and download the latest version of both the scanner drivers and the MP Navigator. Then uninstall the current software, including the drivers, reboot, make sure the scanner is not attached to the system, reinstall the drivers and MP Navigator using the fresh download, and then plug in the scanner and see what happens. Those drivers and control software are updated frequently, and if you installed them from the included CD, they are likely well outdated. That sometimes fixes things up properly. Make sure you download the x64 versions if there is a distinction.