[Resolved] Help, think I've been hijacked

[Hoov]

grammyof5, do you still need help?

[Hoov]

This thread is being closed due to inactivity. If you need it reopened send me a PM. This applies to the originator only. Anyone else please start a new thread.
 

[Hoov]

Thread reopened at the request of the user.

[Hoov]

grammyof5, I reopened your thread as per your request, but you have not responded. Do you still need help?

[grammyof5]

Yes.  I'm doing the things you said now.  Thanks

[grammyof5]

Good afternoon Hoov.  I went and downloaded the ERUNT program,  but I have a question.   It says it is for the following Windows,  Registry Backup and Restore for Windows NT/2000/2003/XP,  but I have windows 7.  Will it work the same?

[Hoov]

  If you looked down to the next line it would have told you to go to the FAQ. Basically you need to turn off the UAC for your user profile.

[grammyof5]

I followed the instructions about backing up registery and going in safe mode and deleting Trend Micro.  I rebooted and went to install the new trendmicro.         It goes then i get the following message    What do I do now

[Hoov]

Is this the newest version available for download, or are you installing it from a CD?

[grammyof5]

I went to the website and downloaded it from my sign in page.  I clicked ok on that thing that came up and got another message.

setup.exe- Application Error

The exception unknown software exception (0x40000015) occurred in the application at location 0x004a2c8b.
Click on OK to terminate the program

[Hoov]

Can you give me a new set of event viewer logs, just as you did before?

[grammyof5]

Ok, give me a couple minutes.  Have to go through post to see how to do it.  Would you tell me how to do it again?

[Hoov]

I need you to go to the administration tools in Windows7. They are in the Control Panel. Open the Admin tools, then open the event viewer. Over on the left hand side expand the window category and then click on  System. Then up at the top click on Action and then click on Save Events As, type in system as the file name,  make sure file type EVTX is selected, and then navigate so it will save the file to your desktop, then click save. Over on the left hand side and click on Application. Then up at the top click on Action and then click on Save Events As, type in application as the file name,  make sure file type EVTX is selected, and then navigate so it will save the file to your desktop, then click save. Zip them both up into a single zip file, post them back here in your next reply as attachments.

[grammyof5]

I sent you emails as it said they were too big to add here.

[Hoov]

Installing TrendMicro is the only problem you have left, correct?