Trend Micro Antivirus plus anitspyware 2008

  • 24 Replies
  • 12586 Views
*

Offline digitaL.tyraNt

  • Bronze Member
  • 13
Trend Micro Antivirus plus anitspyware 2008
« on: January 11, 2009, 02:52:20 PM »
the installation process goes all the way until the part where it says its writing entries into the registry, then it rolls back and gives me an interruption message that says trend micro cant install because of a security threat.  i click next to begin a scan for the "threats" but it comes up clean.  it says i can continue installation and when i do i get the same error.  any ideas how to fix this? :D

*

Offline Mister2

  • Global Moderator
  • Gold Member
  • 2385
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #1 on: January 11, 2009, 03:26:19 PM »
Hi digitaL.tyraNt, and Welcome to SpywareHammer ;D

I've never installed that particular product but the problem could be that Trend sees one of your other anti-malware programs as a threat because they may both want to look in the same place at the same time, or lock the same file.

I suggest you physically disconnect from the internet (pull the cable), set all other anti-malware applications not to start at boot (including firewall) and install Trend.

Reboot, reset everything to start at boot, shutdown, reconnect your internet cable and finally boot again normally.
Never stop learning - visit the SpywareHammer Knowledgebase

*

Offline digitaL.tyraNt

  • Bronze Member
  • 13
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #2 on: January 11, 2009, 03:51:50 PM »
the only other anti-malware program i have is webroot spysweeper

*

Offline a_cup

  • Technical Staff
  • Bronze Member
  • 190
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #3 on: January 11, 2009, 07:05:15 PM »
Hi digital....Welcome to SpywareHammer...!

Are you installing this under an administrator account...?

As with all downloads...Make sure you are getting it at a clean site...Does your copy of Webroot also include anti-virus...If so you will not want to run two anti-viruses on your computer....

There was a conflict with Webroot and Trend in one version...The solution in the link below may help....
Conflict between Spy Sweeper version 5.8 and Trend Micro AV


Post back let us know...!

*

Offline digitaL.tyraNt

  • Bronze Member
  • 13
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #4 on: January 11, 2009, 07:15:57 PM »
no i have plain old webroot, and yes this is an administrator account.  im installing off a disc.  hope that helps ^^

*

Offline Mister2

  • Global Moderator
  • Gold Member
  • 2385
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #5 on: January 11, 2009, 11:49:17 PM »
Turn Spy Sweeper off before installing Trend.

Open Spy Sweeper, click Options, Program tab, uncheck 'Load the program at Windows startup' and reboot.
Install Trend
Reboot
Start Spy Sweeper (from Start, All Programs, Webroot, Spy Sweeper)
Go back into Options, Program tab and check 'Load the program at Windows startup'

Let us know if you still have problems.
Never stop learning - visit the SpywareHammer Knowledgebase

*

Offline digitaL.tyraNt

  • Bronze Member
  • 13
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #6 on: January 12, 2009, 12:03:03 AM »
no, same problem :( i've consulted trend micro via chat 4 times already, each time unsuccessfully (obviously)

*

Offline Mister2

  • Global Moderator
  • Gold Member
  • 2385
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #7 on: January 12, 2009, 02:02:44 AM »
Are you running XP or Vista?
Go to Start, Run, type eventvwr and click OK.  Click System in the left pane and see if there are any red 'X's in the right pane.  If so, double click one or two from the time you were trying to install Trend and post the Source and the Event ID.

I need to go to work now but I'll check back at lunch.
Never stop learning - visit the SpywareHammer Knowledgebase

*

Offline digitaL.tyraNt

  • Bronze Member
  • 13
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #8 on: January 12, 2009, 10:26:20 PM »
nope, clean as a whistle.  even tried installing again.  no x's

*

Offline Mister2

  • Global Moderator
  • Gold Member
  • 2385
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #9 on: January 13, 2009, 01:43:10 AM »
The only other option that springs to mind is to try installing in Safe Mode.
Other than that I'll have to do some research on this one.  Are you running XP?
Never stop learning - visit the SpywareHammer Knowledgebase

*

Offline a_cup

  • Technical Staff
  • Bronze Member
  • 190
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #10 on: January 13, 2009, 08:28:23 PM »
If your on Vista.....Right click on the program and select 'run as administrator' 


Post back let us know...!

*

Offline digitaL.tyraNt

  • Bronze Member
  • 13
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #11 on: January 13, 2009, 10:58:16 PM »
oh sry kinda forgot to answer that question, im running xp pro sp3

*

Offline Mister2

  • Global Moderator
  • Gold Member
  • 2385
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #12 on: January 14, 2009, 01:10:26 AM »
So no joy in Safe Mode?
Did the guys at Trend say what they thought the problem is?
Never stop learning - visit the SpywareHammer Knowledgebase

*

Offline digitaL.tyraNt

  • Bronze Member
  • 13
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #13 on: January 15, 2009, 07:45:44 PM »
well, it says windows installer doesn't run in safe mode, and when i go to services.msc to manually start the windows installer service up, it says that it can't be started in safemode :O

*

Offline a_cup

  • Technical Staff
  • Bronze Member
  • 190
Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #14 on: January 15, 2009, 11:20:02 PM »
When trying to download from your regular desktop--are you under an admin account or limited...?


Post back let us know...!