Trend Micro Antivirus plus anitspyware 2008

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Offline digitaL.tyraNt

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Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #15 on: January 15, 2009, 11:24:48 PM »
admin.  im not downloading anything i dont think...at least not for installation

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Offline a_cup

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Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #16 on: January 16, 2009, 04:56:00 PM »
Okay I see that you already posted you were under an admin account...
« Last Edit: January 16, 2009, 05:10:53 PM by a_cup »

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Offline digitaL.tyraNt

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Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #17 on: January 16, 2009, 05:32:47 PM »
any other ideas/suggestions?

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Offline a_cup

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Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #18 on: January 16, 2009, 05:44:23 PM »
« Last Edit: January 16, 2009, 05:49:18 PM by a_cup »

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Offline digitaL.tyraNt

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Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #19 on: January 16, 2009, 05:55:21 PM »
yeah, one of their agents walked me through that...didnt help :(

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Offline a_cup

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Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #20 on: January 17, 2009, 12:29:34 PM »
Hi digital,

Have you tried downloading and installing it from the Trend Micro Site instead of from your CD..?


Another thing you can try...This is a long shot but if you are using IE as your browser...Check the settings in security...I would only recommend this if the CD is from the manufacturer.

"In Internet Explorer, from the Tools menu, click Internet Options.
In the Internet Options dialog box, click the Advanced tab, and then scroll down to the Security section.

The Allow active content from CD's to run on My Computer and Allow active content to run in files on My Computer check boxes provide the ability to disable the Local Machine restrictions for CD-ROM content or for local drives, respectively.

**Note: The Allow active content from CD's to run on My Computer and Allow active content to run in files on My Computer options were enabled to enhance security in Internet Explorer. Disabling them should only be used as a last resort."

If you do change the setting..I would recommend changing it back afterwards...

http://support.gateway.com/s/software/microsof/sHARED/xpsp2/7513002su67.shtml


Post back let us know....!

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Offline digitaL.tyraNt

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Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #21 on: January 17, 2009, 02:34:55 PM »
one of the trend micro agents hooked me up with a downloadable version of the installer, but it gives the exact same error.

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Offline williamkidd

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Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #22 on: January 25, 2009, 11:57:27 PM »
digitaL.tyraNt,

Were you able to get this resolved? If not I've listed a few ideas to consider.

1) Did you have any other AV software installed before (e.g. Norton, McAfee)? If so then you would need to make sure that those are completely taken care of before trying to install Trend's program. I have McAfee's security suite and I had to run a separate program after the uninstall in order to install a new version. Also, if you have a software firewall (e.g. ZoneAlarm) then the installer may see this as a threat although I hope that wouldn't be the case.

2) Do you have any P2P programs installed (e.g. Limewire, BearShare)? If so then I could see the Trend installer possibly considering them a "security threat".

3) What happened when you ran Trend's Interrupted Installation Fix? Was it able to get to the screen that said You may now install your Trend Micro program?
Penny, everything is better with Bluetooth. - The Big Bang Theory

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Offline digitaL.tyraNt

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Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #23 on: January 26, 2009, 01:26:22 AM »
i managed to fix it by formatting, lol.  i was tired of trying to fix it and felt that it was about time to start fresh anyway.  thanks for the help though, it was very much appreciated  ;D

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Offline williamkidd

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Re: Trend Micro Antivirus plus anitspyware 2008
« Reply #24 on: January 26, 2009, 06:35:15 PM »
i managed to fix it by formatting, lol.  i was tired of trying to fix it and felt that it was about time to start fresh anyway.  thanks for the help though, it was very much appreciated  ;D

No problem, DT. That is one way to fix problems like that.  :D
Penny, everything is better with Bluetooth. - The Big Bang Theory