Windows 10 upgrade issue

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Offline smestarz

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Windows 10 upgrade issue
« on: August 15, 2018, 01:11:30 AM »
I use an  i5 4th generation with 16 GB RAM Recently after friends  bugging me, I upgraded from Windows 7 to Windows 10 Pro using Microsoft online upgrade.
It was all working well for the past few weeks.
Today as usual the Windows started to bug me to install upgrades and which I diid, and it wont start well
It goes to CHOOSE YOUR KEYBOARD choice and when click US it gives options of CONTINUE, or use anoother OS or Trouble shoot or turn off the PC
Kindly help.

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Offline smestarz

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Re: Windows 10 update issue
« Reply #1 on: August 15, 2018, 02:25:16 AM »
it is giving an error
c:\windows\system32\config\systemprofile\Desktop is unavailable
Hope this can be solved

I am not able to go to my computer also

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Offline Bugbatter

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Re: Windows 10 upgrade issue
« Reply #2 on: August 15, 2018, 06:15:45 AM »
Hello,

You did not mention whether your computer is on the manufacturer's list of models that have been tested to be supported for a Windows 10 upgrade from 7 to 10. Once you do that, if your computer is compatible with Windows 10, I would suggest doing a clean install, using the Media Creation Tool, rather than the Upgrade Assistant online route.
 
If you are unable to download the MCT using on your computer, ask one of the friends who has been bugging you to upgrade to download it for you on their computer.
Make sure you have backed up your documents, music, pictures, etc. because you will lose them with the clean install.
Screenshots and info here: https://www.digitalcitizen.life/how-download-windows-10-and-create-your-own-installation-media

Microsoft's instructions are here if you need more details:
 https://www.microsoft.com/en-us/software-download/windows10 .
I suggest a USB stick of at least 8 GB. On that page, scroll down to tool to "Create installation media..."  Click on the + to read the directions.

*Do not choose to keep any files when Windows Installer asks, or you may end up keeping some corrupt files. You want a clean, fresh, Windows 10.
Follow the instructions during the installation. If you have an English keyboard, click YES, and continue. It will take a while, so be patient. It would be wise to schedule this early on a day when you have no other plans.

* Assuming that your computer is fairly new, Windows should be able to go online to search for and install drivers during the installation.
If you have an older computer you may need to check the manufacturer's website so you can download and save your system's current drivers on another USB drive. That way, after the Windows installation you can install whatever is needed.

*If the Windows Installation backs out and does not complete, it means that your hardware, drivers, or BIOS is not compatible with the current Windows 10 version 1803.

Microsoft MVP Consumer Security 2006-2016
Microsoft Windows Insider MVP 2016-

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Offline smestarz

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Re: Windows 10 upgrade issue
« Reply #3 on: August 15, 2018, 07:46:53 AM »
I assembled the PC myself
After the upgrade from windows 7 to windows 10 it did work for sometime

Hello,

You did not mention whether your computer is on the manufacturer's list of models that have been tested to be supported for a Windows 10 upgrade from 7 to 10. Once you do that, if your computer is compatible with Windows 10, I would suggest doing a clean install, using the Media Creation Tool, rather than the Upgrade Assistant online route.
 
If you are unable to download the MCT using on your computer, ask one of the friends who has been bugging you to upgrade to download it for you on their computer.
Make sure you have backed up your documents, music, pictures, etc. because you will lose them with the clean install.
Screenshots and info here: https://www.digitalcitizen.life/how-download-windows-10-and-create-your-own-installation-media

Microsoft's instructions are here if you need more details:
 https://www.microsoft.com/en-us/software-download/windows10 .
I suggest a USB stick of at least 8 GB. On that page, scroll down to tool to "Create installation media..."  Click on the + to read the directions.

*Do not choose to keep any files when Windows Installer asks, or you may end up keeping some corrupt files. You want a clean, fresh, Windows 10.
Follow the instructions during the installation. If you have an English keyboard, click YES, and continue. It will take a while, so be patient. It would be wise to schedule this early on a day when you have no other plans.

* Assuming that your computer is fairly new, Windows should be able to go online to search for and install drivers during the installation.
If you have an older computer you may need to check the manufacturer's website so you can download and save your system's current drivers on another USB drive. That way, after the Windows installation you can install whatever is needed.

*If the Windows Installation backs out and does not complete, it means that your hardware, drivers, or BIOS is not compatible with the current Windows 10 version 1803.

*

Offline Bugbatter

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Re: Windows 10 upgrade issue
« Reply #4 on: August 15, 2018, 08:09:31 AM »

If you assembled the computer yourself, that is a good reason to make sure you have your Windows License Key and needed drivers available.
Good luck.


Microsoft MVP Consumer Security 2006-2016
Microsoft Windows Insider MVP 2016-

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Offline smestarz

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Re: Windows 10 upgrade issue
« Reply #5 on: August 15, 2018, 10:36:45 AM »
If you assembled the computer yourself, that is a good reason to make sure you have your Windows License Key and needed drivers available.
Good luck.
key
I have the windows 7 key would it work>>

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Offline Bugbatter

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Offline smestarz

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Re: Windows 10 upgrade issue
« Reply #7 on: August 15, 2018, 11:46:45 AM »
Luckily I have my windows 7 as disk which I had kept separately
I conntected my windows 7 HDD as primary and Windows 10 as secondary,
The windows 7 works fine, but I cannot see the windows 10 drive in my computer
but I can see the same in computer management,, and its like it is, is there any way i can recover the data ???

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Offline Bugbatter

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Re: Windows 10 upgrade issue
« Reply #8 on: August 15, 2018, 02:30:22 PM »

I could be wrong, and unless Microsoft has changed the policy recently, I believe the upgrade must be done from Windows 7 to Windows 10 on the same drive in order to qualify for the free upgrade, or you would need to purchase Windows 10 for the second drive.
Conversely, if you have a Windows 10 computer, and you want to install 7 on a second drive you would need to purchase another copy of 7 because your old key won't work (after you used it to upgrade to 10).

Microsoft MVP Consumer Security 2006-2016
Microsoft Windows Insider MVP 2016-

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Offline smestarz

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Re: Windows 10 upgrade issue
« Reply #9 on: August 15, 2018, 07:56:03 PM »
No, you did not understand.
Before ugrading my computer to windows 10, I had cloned my windows 7 HDD and kept it as back up.
Then the old windows 7 hdd was kept aside and the new disk on which windows 7 was installed was upgraded to windows 10.
So I have my old windows 7 HDD still intact and working .. and the new HDD on which i had cloned my HDD and then upgraded to Windows 10 is now the one facing problems. I hope you are clear now.
So, I put my old Windows 7 HDD as Primary and put the problematic windows 10 as secondary to try and salvage my files, but unable to see the Windows 10 drive on Windows 7 my computer

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Offline smestarz

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Re: Windows 10 upgrade issue
« Reply #10 on: August 15, 2018, 07:57:42 PM »
The point that I am trying to make is how do I make the back up of the personal files (as those will be lost in clean format like yoiu said) how can i access them?????

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Offline Bugbatter

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Re: Windows 10 upgrade issue
« Reply #11 on: August 15, 2018, 08:09:01 PM »
I usually back up my files regularly. If you have not been doing that, the only option for you at this point might be to see if they were saved on OneDrive when Windows 10 was running.

Microsoft MVP Consumer Security 2006-2016
Microsoft Windows Insider MVP 2016-

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Offline smestarz

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Re: Windows 10 upgrade issue
« Reply #12 on: August 15, 2018, 08:31:07 PM »
Since I was using Windows 10 for a very short time (few weeks) i am not fully aware of all its abilities.
So, I did not take back up like yoiu said.. so the point I am asking is

IS THERE A WAY WHERE I CAN RETRIEVE THE FILES FROM MY HARD DISK.. IF YES, DO LET ME KNOW.

If not then, your advice is to go for clean reinstall, Correct?

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Offline Bugbatter

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Re: Windows 10 upgrade issue
« Reply #13 on: August 15, 2018, 08:50:02 PM »
If your personal files are very important to you, you could try the MCT using the option to save your files. Maybe that will allow you to get 10 running enough to make backups for the future in case you have problems with 10 again. Should that happen, THEN you could do a clean install.

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Microsoft Windows Insider MVP 2016-

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Offline smestarz

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Re: Windows 10 upgrade issue
« Reply #14 on: August 23, 2018, 09:37:44 AM »
sorry was  not available for a week,
Did manage to install my windows on the SSD which was giving me problems,Now the Windows 10 just started and this is the first message am posting,


When I go into BIOS, I see the 3 drives 1 SSD (1tb and on which the windows is installed) and 2 X 4 TB HDDS, but when the windows starts the 4 TB hhds are not seen at all for some reason.