Computer acting funny, Sound not working, suspect virus

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Questions & Answers

14 September 2023

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Question:

My computer is acting funny, sound stopped working. I think it might be a virus.

Here’s the DDs file scan


DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17496  BrowserJavaVersion: 11.66.2
Run by Steve at 22:48:04 on 2016-02-14
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.12087.9040 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {4F35CFC4-45A3-FC37-EF17-759A02E39AB1}
SP: Microsoft Security Essentials *Enabled/Updated* {F4542E20-6399-F3B9-D5A7-4EE87964D00C}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Acronis\CDP\afcdpsrv.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\mainserv.exe
C:\Windows\SysWOW64\atashost.exe
C:\dKEYUSBCradle\SyncService.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Hewlett-Packard\HP SkyRoom\Hp.Skyroom.Windows.Service.exe
C:\Windows\system32\PrintIsolationHost.exe
C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe
C:\dKEYUSBCradle\ProxyDaemon.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\dKEYUSBCradle\stunnel-4.10.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\YouSendIt\Express\YouSendIt.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Users\Steve\AppData\Local\Microsoft\BingSvc\BingSvc.exe
C:\dKEYUSBCradle\SyncInfoApp.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\apcsystray.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files (x86)\Intuit\QuickBooks 2014\QBW32.EXE
C:\Program Files (x86)\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
C:\Program Files (x86)\Sharp\Sharpdesk\SharpTray.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Sharp\Sharpdesk\FTPServer.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe
C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe
C:\Users\Steve\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\Nitro\Reader\3.0\NitroPDFReaderDriverService3x64.exe
C:\Program Files (x86)\Sharp\Sharpdesk\nsapp.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files (x86)\Wisdom-soft ScreenHunter 6.0 Free\ScreenHunter.exe
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Windows\system32\locator.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IMSS\PrivacyIconClient.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\dataserv.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\Program Files (x86)\Hewlett-Packard\HP SkyRoom\remote graphics sender\rgsendersvc.exe
c:\Program Files (x86)\Hewlett-Packard\HP SkyRoom\remote graphics sender\rgsender.exe
c:\Program Files (x86)\Hewlett-Packard\HP SkyRoom\remote graphics sender\rgsender_gui.exe
c:\Program Files (x86)\Hewlett-Packard\HP SkyRoom\remote graphics sender\plugins\ice\Hp.SkyRoom.Windows.RgsPlugin.Authentication\Hp.SkyRoom.Windows.RgsPlugin.Authentication.exe
C:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Common Files\Acronis\SyncAgent\syncagentsrv.exe
C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Windows\SysWOW64\DllHost.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\Macromed\Flash\FlashUtil64_20_0_0_306_ActiveX.exe
C:\Windows\splwow64.exe
C:\Windows\system32\taskeng.exe
C:\Windows\SysWOW64\DllHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://finance.search.yahoo.com/search;_ylt=AwrBJR6X2lNTshsAqWeTmYlQ;_ylc=X1MDMTM1MTE5NTAyNwRfcgMyBGJjawM0MHRqNmI1OG5vczRpJTI2YiUzRDQlMjZkJTNESDIwRWJRTnJZSDF3Q1ZhdGN3YmJiZTRWUVZOSlJvQW0wcVY2bWNDNm1kVnlqQS0tJTI2cyUzRGdnBGZyA3VoM19maW5hbmNlX3ZlcnRfZ3MEZ3ByaWQDdmFFa2l2ejlRYTZMUmJsMjFyenQ5QQRtdGVzdGlkA251bGwEbl9yc2x0AzExBG5fc3VnZwMwBG9yaWdpbgNmaW5hbmNlLnNlYXJjaC55YWhvby5jb20EcG9zAzAEcHFzdHIDBHBxc3RybAMEcXN0cmwDMjYEcXVlcnkDYmVzdCBzdG9jayBzcGxpdHMgY2FsZW5kYXIEdF9zdG1wAzEzOTgwMDQzNjc5MDEEdnRlc3RpZANVU0ZJTjAwOQ--?gprid=vaEkivz9Qa6LRbl21rzt9A&pvid=440JRjk4LjFAdmZZUXxwkgOyMjQuMVNT2pf__e9o&p=best+stock+splits+calendar&fr2=sb-top&fr=uh3_finance_vert_gs&type=2button
mWinlogon: Userinit = userinit.exe,
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_66\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_66\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [YouSendIt.exe] C:\Program Files (x86)\YouSendIt\Express\YouSendIt.exe -ui none
uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
uRun: [Dropbox Update] "C:\Users\Steve\AppData\Local\Dropbox\Update\DropboxUpdate.exe" /c
uRun: [BingSvc] C:\Users\Steve\AppData\Local\Microsoft\BingSvc\BingSvc.exe
mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"
mRun: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
mRun: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe  startup
mRun: [IMSS] "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IMSS\PIconStartup.exe"
mRun: [Display] C:\Program Files (x86)\APC\PowerChute Personal Edition\DataCollectionLauncher.exe
mRun: [Nikon Message Center 2] C:\Program Files (x86)\Nikon\Nikon Message Center 2\NkMC2.exe -s
mRun: [SharpTray.exe] "C:\Program Files (x86)\Sharp\Sharpdesk\SharpTray.exe"
mRun: [FtpServer.exe] "C:\Program Files (x86)\Sharp\Sharpdesk\FtpServer.exe" -usedefault
mRun: [IndexTray.exe] "C:\Program Files (x86)\Sharp\Sharpdesk\IndexTray.exe" /n
mRun: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
mRun: [TrueImageMonitor.exe] "C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe"
mRun: [AcronisTibMounterMonitor] C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
StartupFolder: C:\Users\Steve\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Steve\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\Steve\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\SCREEN~1.LNK - C:\Program Files (x86)\Wisdom-soft ScreenHunter 6.0 Free\ScreenHunter.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\APCUPS~1.LNK - C:\Program Files (x86)\APC\PowerChute Personal Edition\Display.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\DISPLA~1.LNK - C:\dKEYUSBCradle\SyncInfoApp.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INTUIT~1.LNK - C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\QUICKB~2.LNK - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\QUICKB~1.LNK - C:\Program Files (x86)\Intuit\QuickBooks 2014\QBW32.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\WDQUIC~1.LNK - C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: SoftwareSASGeneration = dword:3
mPolicies-System: EnableSecureUIAPath = dword:1
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
Trusted Zone: getoffutt.com
Trusted Zone: marketlinx.com
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {C269D811-8511-44CF-B310-28CDDFFB1B74} - hxxp://www.nnerenmls.com/nne/valid/osi_valid9m.ocx
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://tradestation.webex.com/client/T28L/support/ieatgpc1.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com//activex/ractrl.cab?lmi=2063
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{EFABDCBE-21BD-403B-8A95-21C8269076C6} : DHCPNameServer = 75.75.75.75 75.75.76.76
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: intu-help-qb7 - {5A03BD9D-766D-47A6-8E87-CD90F60BE245} - C:\Program Files (x86)\Intuit\QuickBooks 2014\HelpAsyncPluggableProtocol.dll
SSODL: WebCheck - <orphaned>
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\48.0.2564.109\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [SN52IPRW] C:\Windows\SysWOW64\SN52SELC.EXE -w
x64-Run: [Acronis Scheduler2 Service] "C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: intu-help-qb7 - {5A03BD9D-766D-47A6-8E87-CD90F60BE245} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Steve\AppData\Roaming\Mozilla\Firefox\Profiles\aqopvbqa.default\
FF - prefs.js: browser.search.selectedEngine - Bing
FF - prefs.js: browser.startup.homepage - hxxp://investing.money.msn.com/investments/calendar/stock-splits?
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?FORM=SL5EDF&PC=SL5E&q=
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.29.5\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre1.8.0_66\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre1.8.0_66\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.41105.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\browser\plugins\npxsciter.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npdf.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npnitroie.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npnitromozilla.dll
FF - plugin: C:\Program Files (x86)\thinkTDA\npthinkorswim.dll
FF - plugin: C:\Program Files (x86)\thinkTDA\nptossc.dll
FF - plugin: C:\Users\Steve\AppData\Local\Citrix\Plugins\104\npappdetector.dll
FF - plugin: C:\Users\Steve\AppData\Roaming\Mozilla\plugins\npatgpc.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_20_0_0_306.dll
.
============= SERVICES / DRIVERS ===============
.
R0 fltsrv;Acronis Storage Filter Management;C:\Windows\System32\drivers\fltsrv.sys [2014-12-11 116000]
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2014-7-17 269008]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-7-26 55280]
R0 tib;Acronis TIB Manager;C:\Windows\System32\drivers\tib.sys [2014-12-11 1120032]
R0 tib_mounter;Acronis TIB Mounter;C:\Windows\System32\drivers\tib_mounter.sys [2014-12-11 198432]
R0 vididr;Acronis Virtual Disk;C:\Windows\System32\drivers\vididr.sys [2014-12-11 161568]
R0 vidsflt;Acronis Disk Storage Filter;C:\Windows\System32\drivers\vidsflt.sys [2014-12-11 117024]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2014-7-22 172344]
R2 afcdpsrv;Acronis Nonstop Backup Service;C:\Program Files (x86)\Common Files\Acronis\CDP\afcdpsrv.exe [2014-12-11 3873784]
R2 APC Data Service;APC Data Service;C:\Program Files (x86)\APC\PowerChute Personal Edition\dataserv.exe [2012-1-24 21880]
R2 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2013-5-10 118520]
R2 Hp.Skyroom.Windows.Service;HP SkyRoom;C:\Program Files (x86)\Hewlett-Packard\HP SkyRoom\Hp.Skyroom.Windows.Service.exe [2010-3-3 124472]
R2 HPSupportSolutionsFrameworkService;HP Support Solutions Framework Service;C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe [2014-9-15 89352]
R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2011-9-26 417288]
R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2011-9-16 16056]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2011-11-4 72216]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-5-24 1513784]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-5-24 1135416]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2011-4-27 125584]
R2 NitroReaderDriverReadSpool3;NitroPDFReaderDriverCreatorReadSpool3;C:\Program Files\Common Files\Nitro\Reader\3.0\NitroPDFReaderDriverService3x64.exe [2013-3-26 230416]
R2 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2011-7-26 635416]
R2 PSI_SVC_2_x64;Protexis Licensing V2 x64;C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe [2010-11-30 336824]
R2 QBVSS;QBIDPService;C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2013-8-19 1248256]
R2 rgsender;Remote Graphics Sender Service;C:\Program Files (x86)\Hewlett-Packard\HP SkyRoom\remote graphics sender\rgsendersvc.exe [2011-7-26 379904]
R2 syncagentsrv;Acronis Sync Agent Service;C:\Program Files (x86)\Common Files\Acronis\SyncAgent\syncagentsrv.exe [2014-2-4 7142320]
R2 TeamViewer;TeamViewer 10;C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe [2014-12-11 5419792]
R2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2011-7-26 2320920]
R2 WDDMService;WDDMService;C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe [2011-8-1 311296]
R3 afcdp;afcdp;C:\Windows\System32\drivers\afcdp.sys [2014-12-11 367200]
R3 e1kexpress;Intel(R) Network Connections Driver K;C:\Windows\System32\drivers\e1k62x64.sys [2013-10-1 497424]
R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2009-9-17 56344]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-7-26 289280]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-12-2 25816]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-5-24 192216]
R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-5-24 63704]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2014-8-22 368624]
R3 silabenm;CP210x USB to UART Bridge Serial Port Enumerator Driver;C:\Windows\System32\drivers\silabenm.sys [2011-11-11 29576]
R3 silabser;CP210x USB to UART Bridge Driver;C:\Windows\System32\drivers\silabser.sys [2011-11-11 76680]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 RoxLiveShare10;LiveShare P2P Server 10;C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe [2008-6-4 309744]
S2 RoxWatch10;Roxio Hard Drive Watcher 10;C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe [2008-6-4 166384]
S3 BrYNSvc;BrYNSvc;C:\Program Files (x86)\Browny02\BrYNSvc.exe [2014-10-16 249856]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-12-18 114688]
S3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2011-7-26 158976]
S3 jakstaVA;Digital Video Recorder;C:\Windows\System32\drivers\jaksta_va.sys [2014-12-8 103816]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-12-18 19456]
S3 RoxMediaDB10;RoxMediaDB10;C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe [2008-6-4 1120752]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2014-4-14 56832]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-10-28 1255736]
.
=============== Created Last 30 ================
.
2016-02-14 06:43:07   11154520   ----a-w-   C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{2E0AF994-69CA-465D-BF62-002A3B627D27}\mpengine.dll
2016-02-13 04:25:31   11154520   ----a-w-   C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2016-02-05 03:49:32   1190000   ----a-w-   C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{6C29D8E4-E018-454A-B641-163A4CE7C613}\gapaengine.dll
.
==================== Find3M  ====================
.
2016-02-15 01:09:10   192216   ----a-w-   C:\Windows\System32\drivers\MBAMSwissArmy.sys
2016-02-09 21:06:15   796864   ----a-w-   C:\Windows\SysWow64\FlashPlayerApp.exe
2016-02-09 21:06:15   142528   ----a-w-   C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2015-12-10 22:06:22   122400   ----a-w-   C:\Windows\System32\LMIRfsClientNP.dll
2015-12-10 22:06:21   35328   ----a-w-   C:\Windows\System32\LMIport.dll
2015-12-10 22:06:21   107008   ----a-w-   C:\Windows\System32\LMIinit.dll
2015-12-09 03:39:31   301728   ------w-   C:\Windows\System32\MpSigStub.exe
2015-11-23 19:00:44   97888   ----a-w-   C:\Windows\SysWow64\WindowsAccessBridge-32.dll
.
============= FINISH: 22:48:51.70 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 10/28/2011 1:03:57 AM
System Uptime: 2/14/2016 8:05:02 PM (2 hours ago)
.
Motherboard: Hewlett-Packard |  | 0B48h
Processor: Intel(R) Core(TM) i5 CPU         660  @ 3.33GHz | XU1 PROCESSOR | 1178/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 464 GiB total, 307.28 GiB free.
D: is CDROM ()
Y: is NetworkDisk (NTFS) - 3663 GiB total, 1889.116 GiB free.
Z: is NetworkDisk (NTFS) - 1851 GiB total, 514.065 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e96f-e325-11ce-bfc1-08002be10318}
Description: PS/2 Compatible Mouse
Device ID: ACPI\PNP0F13\4&FDB5190&0
Manufacturer: Microsoft
Name: PS/2 Compatible Mouse
PNP Device ID: ACPI\PNP0F13\4&FDB5190&0
Service: i8042prt
.
==== System Restore Points ===================
.
RP612: 2/3/2016 10:48:37 PM - Windows Update
RP613: 2/7/2016 10:48:01 PM - Windows Update
RP614: 2/10/2016 10:58:37 PM - Windows Update
RP615: 2/14/2016 1:42:51 AM - Windows Update
.
==== Installed Programs ======================
.
64 Bit HP CIO Components Installer
Acronis True Image 2014
ActiveCheck component for HP Active Support Library
Adobe Flash Player 20 ActiveX
Adobe Flash Player 20 NPAPI
Adobe Reader XI (11.0.14)
Adobe Refresh Manager
Audacity 2.0.4
Brother HL-5250DN
Cisco WebEx Meetings
Citrix Online Launcher
Corel PaintShop Pro X6
Definition Update for Microsoft Office 2010 (KB2910899) 32-Bit Edition
DirectX 9 Runtime
DirectXInstallService
DisplayKEY USB Cradle
Dropbox
EMCGadgets64
File Uploader
Google Chrome
Google Earth Plug-in
Google Toolbar for Internet Explorer
Google Update Helper
GoToMeeting 7.11.1.4419
HL-5450DN
hotComm® CL
HP Customer Experience Enhancements
HP LaserJet 1020 Series
HP Performance Advisor
HP SkyRoom
HP Support Assistant
HP Support Solutions Framework
HPAsset component for HP Active Support Library
IBFX - MT4 - Tools 4.7.4
IBFX MT4
ICA
Intel(R) Control Center
Intel(R) Graphics Media Accelerator Driver
Intel(R) Management Engine Components
InterVideo WinDVD 8
IPM_PSP_COM
IPM_PSP_COM64
Java 8 Update 66
Java Auto Updater
LightScribe System Software
LogMeIn
LogMeIn Client
Malwarebytes Anti-Malware version 2.2.0.1024
Microsoft .NET Framework 1.1
Microsoft .NET Framework 4.5.1
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Business 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server Compact 4.0 x64 ENU
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Web Publishing Wizard 1.52
Mozilla Firefox 44.0.2 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NEW HAMPSHIRE ASSOCIATION REALTORS FORMS
Nikon Message Center
Nikon Message Center 2
Nikon Movie Editor
Nitro Reader 3
PDF Complete Special Edition
Picture Control Utility x64
PipStrider II (tm)
PipStrider(tm)
PowerChute Personal Edition 3.0.2
PrimoPDF -- brought to you by Nitro PDF Software
PSPPContent
PSPPHelp
PSPPro64
QuickBooks
QuickBooks Pro 2014
QuickBooks Runtime Redistributable
Realtek High Definition Audio Driver
Remote Graphics Receiver
Remote Graphics Sender
Replay Video Capture
Replay Video Capture 8
Roxio Central Audio
Roxio Central Copy
Roxio Central Core
Roxio Central Data
Roxio Central Tools
Roxio RecordNow 10 Music Lab
Roxio RecordNow 9 Music Lab
Roxio Update Manager
Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
Security Update for Microsoft .NET Framework 4.5.1 (KB2978128)
Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
Security Update for Microsoft Excel 2010 (KB2910902) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553154) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2899519) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Setup
SHARP MFP TWAIN V Scanner Driver
SHARP MX/DX Series PCL/PS Printer Driver
Sharpdesk
Sonic CinePlayer Decoder Pack
SUPERAntiSpyware
TeamViewer 10
thinkorswim from TD AMERITRADE
Top Producer Editor
TradeStation 9.0
TradeStation 9.1
TradeStation 9.5
TrueForms Online 4.6.0.21
TTM Squeeze 2.2
TTM Squeeze Radar 3.2
TweetDeck
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition
Update for Microsoft Office 2010 (KB2889818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2597088) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
VD64Inst
VectorVest 7
VectorVest U.S.
ViewNX 2
WD SmartWare Drive Manager
Windows Live ID Sign-in Assistant
Wisdom-soft ScreenHunter 6.0 Free
YouSendIt Express
zipForm6
.
==== Event Viewer Messages From Past Week ========
.
2/14/2016 8:07:56 PM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}  and APPID  {344ED43D-D086-4961-86A6-1106F4ACAD9B}  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
2/14/2016 8:06:47 PM, Error: Microsoft-Windows-DNS-Client [1012]  - There was an error while attempting to read the local hosts file.
2/14/2016 8:06:27 PM, Error: NetBT [4321]  - The name "BROWNS         :0" could not be registered on the interface with IP address 10.1.10.56. The computer with the IP address 10.1.10.181 did not allow the name to be claimed by this computer.
2/13/2016 12:25:09 AM, Error: Schannel [36887]  - The following fatal alert was received: 20.
.
==== End Of File ===========================

Answer:

If your computer is exhibiting unusual behavior, such as sound not working, and you suspect it may be due to a virus, it’s essential to take a systematic approach to diagnose and resolve the issue. Here’s a step-by-step guide to help you troubleshoot and potentially remove any malware:

1. Isolate Your Computer

Before taking any action, isolate your computer from your network to prevent the potential spread of malware to other devices. Disconnect from the internet or disable Wi-Fi to ensure your computer is not communicating with other systems.

2. Backup Important Data

If you haven’t already, back up your important data to an external storage device or cloud storage. This step is crucial to ensure your data is safe before attempting any troubleshooting.

3. Scan for Malware

Perform a comprehensive malware scan using reputable anti-malware software. Consider using multiple tools to increase the chances of detecting and removing any threats. Here are some popular anti-malware tools:

Anti-Malware Tool	Additional Steps and Tips
Malwarebytes Anti-Malware	Ensure it’s up to date and perform a full system scan. Remove any detected threats.
Windows Defender (Windows)	Update and run a full system scan. Remove any identified malware.
Bitdefender or Avast (Free)	Download and install a reputable antivirus program, then update it and run a full system scan. Remove any threats found.

After each scan, restart your computer to complete the removal process.

4. Check Sound Settings

While malware can cause various issues, sound problems may not always be related to malware. Verify your computer’s sound settings:

Check that the sound is not muted and the volume is set to an audible level.
Ensure that the correct audio output device is selected.
Update your audio drivers from the manufacturer’s website.

5. Monitor for Unusual Activity

After scanning and potentially removing malware, monitor your computer for any recurring unusual behavior or sound issues. If problems persist, it’s possible that not all malware components were removed.

6. Reinstall or Update Audio Drivers

If sound issues persist, try reinstalling or updating your audio drivers. Visit the manufacturer’s website for your computer or sound card to download the latest drivers.

7. Seek Expert Assistance

If you continue to experience problems or if you suspect that malware remains on your system, consider seeking assistance from a professional malware removal service or an IT expert. They can conduct advanced diagnostics and provide tailored solutions.

8. Prevent Future Infections

To minimize the risk of future infections, follow these security best practices:

Keep your operating system, software, and drivers up to date with the latest security patches.
Use strong, unique passwords for your accounts.
Be cautious when downloading files or clicking on links, especially from unknown or suspicious sources.
Install reputable anti-malware software and keep it updated.
Regularly back up your data to prevent data loss in case of malware attacks.

Author admin